Navy Federal needed to ensure long-term quality of service due to its rapidly growing membership and extended global presence. At the same time, the credit union had to minimize costs to allow its services to remain highly competitive and attractive to military personnel and their families.
Like many financial organizations, much of Navy Federal’s support cost is dedicated to achieving a high availability, high performance infrastructure for storing and processing customer data and transactions. At the core of Navy Federal’s service is its IBM mainframe, which runs DB2 databases as well as a transaction server.
Navy Federal selected CA Technologies Database Management for DB2 performance solutions—CA Detector® for z/OS DB2 and CA Subsystem Analyzer for DB2 for z/OS—to improve the performance and availability of its DB2 databases. CA Subsystem Analyzer helps the company manage CPU utilization, disk and memory, while CA Detector helps ensure throughput, availability and performance are optimized to meet the service expectations of Navy Federal’s members.
“We had an application that ran once an hour, which suddenly started to run more frequently, creating a spike in CPU utilization,” recalls Ed Vetock, Manager, Data Management, Navy Federal Credit Union. “Previously we would have had to use an expensive performance trace to find the source of the problem. With CA Detector, we were able to find the problem in less than 10 minutes and take corrective action before it affected our members—and at far less cost.”
“CA Technologies solutions have met our technical objectives,” said Vetock. “We’ve reduced our Distributed Data Facility (DDF) CPU utilization footprint by quickly identifying tuning opportunities. Because we’re consuming fewer system resources, we’ve seen a significant increase in transactional throughput to service our membership.”
“Customers like Navy Federal need to substantially improve service while also reducing cost to meet their customers’ requirements,” said Michael Madden, general manager, Mainframe. “CA Technologies mainframe solutions, including the DB2 suite, enable companies to identify and solve problems fast to provide exceptional service to their customers.”
About Navy Federal
Navy Federal Credit Union is the world’s largest credit union, with $54 billion in assets, over 4 million members, 229 branches, and a workforce of over 11,000 employees worldwide. The credit union serves all Department of Defense and Coast Guard active duty, civilian, and contractor personnel and their families. For additional information about Navy Federal, visit www.navyfederal.org.