CA Technologies was recognized for meeting the highest industry support operations standards. Rigorous onsite audits confirmed CA’s stringent adherence to processes, ongoing metrics tracking and dedication to continuous improvement.
“This award validates our ongoing commitment to delivering a superior customer experience and driving customer loyalty,” said Dayton Semerjian
, general manager, Global Customer Success, CA Technologies. “We are proud of the members of our customer success team who work diligently each and every day to help customers and partners get the most from their investment in CA.”
The announcement coincides with the start of Technology Services World
(TSW) 2015 Best Practices, a TSIA conference taking place May 4 – 7 at the Santa Clara Convention Center. Semerjian is speaking at TSW on “Operational Best Practices: Essential ‘Customer Impact’ Levers in Support and Professional Services.”
“To earn Excellence in Service Operations certification, organizations must meet or exceed approximately 200 best practices criteria developed by TSIA and validated by leading technology companies. This is a tremendous undertaking,” said Tom Pridham, vice president and general manager, TSIA. “Through this achievement, CA Technologies has demonstrated its commitment to delivering world-class service and support to their customers.” About TSIA
The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world's top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA's editorial blog, Inside Technology Services
, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com
, follow us on Twitter @TSIACommunity, or connect with us on LinkedIn and Google +.