Hanwha Life is using CA APM to monitor and manage 22 business critical applications in real time 24/7. The solution provides a performance indicator for each business critical application by tracking the response time from client to network to server. It enables the IT team to correlate alerts to find out if the root cause of a problem is either infrastructure or application based. The automated alerts, advanced root cause analysis and event correlations have enabled Hanwha Life to reduce the MTTR (Mean Time to Repair).
The company has also deployed CA Workload Automation to strengthen stable operation of business service and reduce costs. Through more automated data processing, Hanwha Life can now provide its customers with accurate and up-to-date insurance data and the end-user experience is further enhanced.
To further minimize disruptions in day-to-day business activities, Hanwha Life is using CA Workload Automation to automate the scheduling of the company’s 8,000 jobs. As a result, the company has improved visibility into schedules, dependencies and failures so that it takes less time to administer schedules while manual errors have been eliminated.
“Hanwha Life’s applications are essential to the experience of our customers – from signing a new contract to settling a claim. To maintain a high quality of service, we needed a solution that would enable us to assess application performance and resolve faults quickly,” said a spokesperson of Hanwha Life Insurance. “We evaluated a number of solutions based on their failure analysis capabilities, monitoring availability, reports and add-on functions before selecting CA Technologies. With CA APM, we can not only respond faster but also identify and resolve a problem before the business is even aware of it.”
“Businesses need to ensure the quality of their applications’ performance in order to drive customer engagement and loyalty in today’s user-centric application economy,” said Michael Choe, vice president and managing director, Korea, CA Technologies. “With CA APM and CA Workload Automation solutions, Hanwha Life is able to monitor critical applications that are fundamental to their day-to-day operations. This minimizes disruptions to business activities and enhances the end-user experience.”
Customer success story: Hanwha Life Resolves Fundamental IT Issues with CA Application Performance Management
Customer success story: Hanwha Life Boosts Insurance Processes, Security and Data Processing Speeds with CA Workload Automation
Hanwha Life Insurance Co Ltd.
Hanwha Life, the country’s first insurance provider founded in 1946, has led the Korean insurance industry by exceeding 94 trillion won in its total assets as of March 2015, obtaining the top ‘AAA’ grade in Insurance Financial Strength Rating for eight consecutive years since 2007 and achieving outstanding performances such as successful IPO. These days, Hanwha Life is opening its new chapter as one of the prominent a global insurance company with its local operations founded in China, Indonesia and Vietnam.