Presented by the Omega Management Group, industry specialists in the field of customer experience management, the award recognizes companies that have exceeded expectations in customer satisfaction during the prior calendar year, based on an independent analysis of surveys from their own customers.
“The NorthFace ScoreBoard Award recognizes organizations who not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations,” said John Alexander Maraganis, president & CEO of Omega. “The majority of companies are repeat recipients, underscoring an ongoing commitment to implementing a Customer Experience Management strategy.”
“We are honored to receive the Omega NorthFace ScoreBoard Award based on feedback from our customers,” said Dayton Semerjian, general manager, Global Customer Success, CA Technologies. “As we pursue enterprise-wide efforts to improve our customers’ experiences, this objective benchmark validates all of our hard work.”
In 2015, Omega judged more than 250 projects, many international in scope, from 70 companies based in the U.S. and abroad. Omega announced award recipients in a press release issued earlier today.
The NorthFace ScoreBoard Award ceremony will take place at Omega’s annual Symposium for Customer Operations & Relationship Exposition (SCORE) Conference taking place in Boston (May 25-27).