Healthcare Firms Improve Patient Care Through Software

More than 90% say that software is key to improving customer insights.



Software, Data and Technology Combine to Improve Health

Advances in technology, analytics and developments like remote and real-time monitoring are transforming healthcare with new treatments and rapid, responsive and highly efficient patient care. But the right applications are needed to achieve this digital transformation. Data from a recent global survey illustrates how healthcare companies are modernizing their approach to software delivery to drive results.

The Software Imperative

Software is seen as important to achieve growth, increase competitiveness, better understand patients and treatment efficacy, and generally to drive enhanced patient experiences and outcomes:

89% say it’s key to growth in current markets
91% say it’s key to help enter new markets
89% say it’s key to enhancing customer experience
91% say it’s key to improving customer insights

Transformation Priorities and Initiatives

Healthcare organizations are transforming their application lifecycle processes to enable delivery of secure, high-quality software by acting on four key principles of a Modern Software Factory.


say agile helps accelerate speed to market and innovation


say agile helps improve the overall customer experience


say agile and DevOps deliver more when implemented together


are increasing automation across the software development lifecycle


see automation as critical to increasing productivity across dev and ops


say they are effective/very effective at the continuous delivery of software


are improving how they obtain customer feedback to feed into development


use analytics, machine learning and AI to enrich customer insights


use analytics to move ops from break-fix to continuous improvement


say it’s critical to embed security across the delivery cycle


implement early and continuous testing for security vulnerabilities


say analytics and machine learning can enable a safer user experience

All data from a global survey of 1,279 respondents (168 from healthcare organizations) by Freeform Dynamics in July, 2017.

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