Software Development Drives Service Improvement in Energy and Utilities

Almost 90% say software is key to increasing competitiveness.

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Energy and Utilities

Software Development Essential to Drive Service Improvement

Energy and utility organizations must operate effectively 24 x 7, and improve efficiency in a market where competition enables customers to exert choice more easily than ever before. Many are finding that software development is the key to the delivery of new and improved services. Data from a recent global survey illustrates how companies in this industry are looking to modernize their approach to software development and delivery to improve competitiveness.

The Software Imperative

Software is seen as increasingly important to drive growth, increase competitiveness and lower costs within energy and utilities.

94% say it’s key to growth in current markets
85% say it’s key to help enter new markets
 
83% say it’s key to lowering overall costs
88% say it’s key to increasing competitiveness

Transformation Priorities and Initiatives

Energy and utilities organizations are transforming their application lifecycle processes to enable delivery of secure, high-quality software by acting on four key principles of a Modern Software Factory.

Agility
68%

say agile helps accelerate speed to market and innovation

77%

say agile helps improve the overall customer experience

73%

say agile and DevOps deliver more when implemented together

 
Automation
81%

are increasing automation across the software development lifecycle

82%

see automation as critical to increasing productivity across dev and ops

77%

say they are effective/very effective at the continuous delivery of software

 
Insights
80%

are improving how they obtain customer feedback to feed into development

75%

use analytics, machine learning and AI to enrich customer insights

77%

use analytics to move ops from break-fix to continuous improvement

 
Security
88%

say it’s critical to embed security across the delivery cycle

79%

implement early and continuous testing for security vulnerabilities

81%

say analytics and machine learning can enable a safer user experience

All data from a global survey of 1,279 respondents (154 from energy and utilities organizations) by Freeform Dynamics in July, 2017.

Download the full report "Don't Let an Outdated Software Strategy Hold You Back" or visit www.ca.com/modern-software-factory.

Copyright © 2017 CA. All rights reserved.
All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

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Research Report: Don't Let an Outdated Software Strategy Hold You Back

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