Software Development Drives Service Improvement in Energy and Utilities

Almost 90% say software is key to increasing competitiveness.


Energy and Utilities

Software Development Essential to Drive Service Improvement

Energy and utility organizations must operate effectively 24 x 7, and improve efficiency in a market where competition enables customers to exert choice more easily than ever before. Many are finding that software development is the key to the delivery of new and improved services. Data from a recent global survey illustrates how companies in this industry are looking to modernize their approach to software development and delivery to improve competitiveness.

The Software Imperative

Software is seen as increasingly important to drive growth, increase competitiveness and lower costs within energy and utilities.

94% say it’s key to growth in current markets
85% say it’s key to help enter new markets
83% say it’s key to lowering overall costs
88% say it’s key to increasing competitiveness

Transformation Priorities and Initiatives

Energy and utilities organizations are transforming their application lifecycle processes to enable delivery of secure, high-quality software by acting on four key principles of a Modern Software Factory.


say agile helps accelerate speed to market and innovation


say agile helps improve the overall customer experience


say agile and DevOps deliver more when implemented together


are increasing automation across the software development lifecycle


see automation as critical to increasing productivity across dev and ops


say they are effective/very effective at the continuous delivery of software


are improving how they obtain customer feedback to feed into development


use analytics, machine learning and AI to enrich customer insights


use analytics to move ops from break-fix to continuous improvement


say it’s critical to embed security across the delivery cycle


implement early and continuous testing for security vulnerabilities


say analytics and machine learning can enable a safer user experience

All data from a global survey of 1,279 respondents (154 from energy and utilities organizations) by Freeform Dynamics in July, 2017.

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Research Report: Don't Let an Outdated Software Strategy Hold You Back

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