The Public Sector Taps Software for More Insight and Better Services

Almost 85% also say effective software delivery is key to reducing costs.


Public Sector

Understanding citizens' needs and protecting their data through software

Citizens today expect the public sector to provide fast and safe online services, while budgets are often shrinking and open to ever closer scrutiny. Efficient delivery of smart, user-driven software has moved from being desirable to mission critical. Data from a recent global survey illustrates how the worldwide public sector is responding with modern approaches to software development/delivery.

The Software Imperative

Software is seen as increasingly important by public sector organizations to drive efficiencies, tighten security and improve citizens’ experiences.

92% say it’s key to enhancing citizen experience
95% say it’s key to improving citizen insights
85% say it’s key to creating new services
84% say it’s reducing overall costs

Transformation Priorities and Initiatives

Public sector organizations are transforming their application lifecycle processes to enable delivery of secure, high-quality software by acting on four key principles of a Modern Software Factory.


say agile helps accelerate speed to market and innovation


say agile helps improve the overall citizen experience


say agile and DevOps deliver more when implemented together


are increasing automation across the software development lifecycle


see automation as critical to increasing productivity across dev and ops


say they are effective/very effective at the continuous delivery of software


are improving how they obtain citizen feedback to feed into development


use analytics, machine learning and AI to enrich citizen insights


use analytics to move ops from break-fix to continuous improvement


say it’s critical to embed security across the delivery cycle


implement early and continuous testing for security vulnerabilities


say analytics and machine learning can enable a safer user experience

All data from a global survey of 1,279 respondents (102 from public sector organizations) by Freeform Dynamics in July, 2017.

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Research Report: Don't Let an Outdated Software Strategy Hold You Back

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