Products

Solutions

Education & Training

Services & Support

Partners

Company

{{search ? 'Close':'Search'}}

AIOps

Deliver flawless AI-driven digital experiences.

Get Gartner AIOps Report

Related Videos


| OVERVIEW

What is AIOps?

AIOps stands for Artificial Intelligence in IT Operations. AIOps is the application of machine learning algorithms and data science to establish proactive, automated remediation capabilities that help IT teams deliver superior customer experiences, while offering fundamental breakthroughs in scale and efficiency. AIOps enables a move away from siloed IT operations management and provides intelligent insights that drive automation and collaboration for continuous improvement.

Since AIOps leverages big data, analytics and machine learning to provide insight and enable autonomous remediation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require. AIOps solutions are designed to enhance and partially replace all primary IT operations functions, including availability and performance monitoring, event correlation and analysis, and IT service management and automation.

For this reason, AIOps holds tremendous value. Going forward, AIOps will play a key role in enabling new efficiencies for IT Ops teams. It will also make practical the adoption of complex next-generation technologies that cannot be managed successfully using traditional solutions.

Key Drivers for AIOps

In today’s economy where every business is in the software business, downtime is costly and slow is the new down. Proactively managing and improving the experience of modern applications, cloud or traditional infrastructures and networks is a necessity but it’s not easy.

Digital businesses and technologies are increasing the volume, velocity and variety of data. Manually aggregating, analyzing and acting on this ever-increasing data is becoming increasingly difficult for IT operations teams, which can mean significant delays in identifying and solving issues.

Successful digital transformation requires AIOps. It enables IT teams to establish proactive, automated remediation capabilities to transform customer experience. 

AIOps from Broadcom

AIOps from Broadcom combines full stack observability and advanced analytics with automation, helping solve complex IT problems before they impact customer experience.

Our AIOps solution correlates data across users, applications, infrastructure and network services and applies machine learning, advanced analytics, and automation to deliver a new level of visibility and actionable insights. 

Built on an open, scalable data lake, which leverages open technologies such as Elasticsearch, Kibana and Apache® Spark combined with scalable automation capabilities, our  AIOps solution delivers the most comprehensive cross-domain contextual intelligence seamlessly spanning cloud to mainframe.

| USE CASES

Driving Faster Root-Cause Analysis

AIOps can help IT teams rapidly understand the causality of a problem affecting one or more services and contextualize the relevant information so you can execute the appropriate remediation.

Easily Predicts Issues Earlier With Smarter Alarms

AIOps can generate alerts based on values of abnormal scenarios (anomaly detection). Behind the scenes, the appropriate algorithms learn from data across tools and identify events that do not conform to an expected pattern. This also reduces your need to manage manual alarm thresholds.

Algorithmic Noise Reduction and Correlation

AIOps eliminates redundant alerts and automatically correlate related alerts to improve detection of critical issues and helps you with faster resolution.

Predictive Identification of Capacity Bottlenecks

AIOps can help you to avoid service disruptions and reduce waste by discovering under-utilized capacity across hybrid infrastructures.

Automation

AIOps leverages cross-domain, intelligent insights to trigger processes in your automation and collaboration tools to drive faster, automated issue remediation.

Service Driven Proactive Remediation

AIOps helps you solve complex IT problems like performance, capacity, configuration issues by proactively detecting and remediating them before they impact users. 

| CUSTOMERS

  • US Bank

  • KPN

  • William Hill

  • Coty

  • IntelliNet

  • Barclays

US Bank

AIOps helps US Bank increase automation across the tool chain 

Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large, monitoring-driven data sets. US Bank shares how they have so much data to get through that the root cause correlation is a large part of the bank’s triage process today. With the help of automation, US Bank envisions that the resolution side will be more effective, delivering better up time and improving customer experience.

Click to watch video


KPN

How AIOps is helping breakdown DevOps silos at KPN

Learn how AI and machine learning are impacting the future of IT Ops at KPN. This leading Dutch telecommunications company shares how AIOps is helping breakdown DevOps silos and providing insight into the business process as a whole.

Click to watch video


William Hill

Behind the Bet: How William Hill is Using AIOps to Analyze Data

Learn how AI and machine learning are helping William Hill, one of the world’s leading betting and gaming companies, analyze large volumes of digital data—making it easier to solve hard problems. With a new services model, it's imperative for companies like William Hill to have comprehensive visibility of IT operational data across the entire digital delivery chain. But there’s also the human factor. There is a real skills gap. William Hill shares why they need to rely on automation and machines even down to driving self-writing code, since there will not be enough developers around.

Click to watch video


Coty

Coty Employs AIOps to Gain Service-Centric Visibility

Coty makes many of the world’s most popular cosmetics, beauty products, and fragrances. The company has established itself at the top of a number of segments, and has grown to become one of the largest beauty companies, generating more than $9 billion a year in revenue.

Click to watch video


IntelliNet

IntelliNet: Taking Customer Experience to the Next Level with AIOps-enabled Solutions

IntelliNet is a managed service and cloud solutions provider based in Cleveland, Ohio. Founded 20 years ago, the company has retained its start-up mindset and continuously invests in developing its solutions and portfolio.

Click to watch video

Barclays

How AIOps will help Barclays Bank enhance user experience 

Barclays Bank shares how AI and machine learning will play a key part in automation by requiring IT Ops to look at your full infrastructure end-to-end, and the various monitoring tools you're using across that estate in order to pull together information to deliver the best user experience.

Click to watch video


Learn more about how banks can profit from AIOps by visiting the AIOps for Financial Services page.

Stay connected to AIOps. Sign up for our monthly newsletter today.

| SOLUTIONS

AIOps for Apps

Improve app performance and deliver flawless user experiences with unmatched insight and intelligence.

AIOps for Networks

Gain unified, scalable AI-driven network monitoring analytics for traditional, SDN and cloud networks.

AIOps for Automation

Drive faster, automated issue remediation with integrated automation.

| CAPABILITIES

AIOps from Broadcom Key Capabilities

Full Stack Observability

Mobile to mainframe and app to network, only AIOps from Broadcom monitors across all environments while also integrating with 3rd party tools to deliver new levels of visibility across your entire digital delivery chain. Our vendor agnostic AIOps solution monitors your entire stack, minimizing wars rooms and finger pointing associated with tool sprawl. It cross correlates every component of your full stack, from the application, the underlying infrastructure, and the experience of your users allowing you to see how everything in your stack is connected.

Comprehensive Data Sets 

For true AI-driven insights, comprehensive data sets are essential. AIOps from Broadcom provides extensive depth and breadth of coverage, ingesting structured and unstructured data including metrics, alarms, logs, topology, text, and API data. Only our AIOps solution ingests and correlates all these data types and offers metric-driven, not event-driven, anomaly detection to help you discover potential issues before they affect your users. 

Root Cause Analytics 

With AIOps from Broadcom, your teams can move from reactive firefighting to proactive management. Our AIOps solution delivers machine-learning-based algorithms that can automatically find the root cause of critical problems. Only our extensive algorithm libraries leverages the 4Ts: Topology, Time, Text and Training to correlate the information from multiple data and arrive at the root cause. AIOps from Broadcom eliminates the noise from the signal and helps IT attain a faster MTTR.

Automation

Reduce outages and fix problems before they impact business with best-in-class predictive analytics to trigger autonomous remediation before the problem occurs. AIOps from Broadcom automatically triggers automated, proactive execution of remediation scripts, and the automated updating of tickets to reflect the steps taken - all before it impacts customer experience.

Service Driven Business Insights

Through smart service modeling, AIOps from Broadcom delivers business driven service views that connect to your underlying app and infrastructure components to quickly identify which issue is impacting your business KPIs the most. Only our AIOps solution maps issues to associated business services, enabling more intelligent prioritization to minimize the impact on customer experience. 

Third-party solutions

| RESOURCES

WHITE PAPER

How AIOps from Broadcom Fuels Autonomous Remediation

EBOOK

Empowering User Experience With AIOps

Click to watch video

VIDEO

RACE to AIOps

Video running time: [01:23]



    VIDEO, 451 Research AIOps and Monitoring Platform Approach featuring Nancy Gohring, senior analyst.

    AI-Driven IT Operations Management (ITOM) Blog

    Insights to deliver flawless digital experiences through modern, full-stack, AI-driven IT operations monitoring and analytics from CA. Check out our blogs on AIOps, APM, Infrastructure Management, Network Operations and more.


    digitalexperience.ai

    Find the latest blogs, customer videos, analyst reports, and more—all focused on the intersection of digital experience and AIOps.

    Get in touch with CA.