What will it take to move Service Management into the 21st Century?
With today’s service management solutions, the constructs to deliver services based on modern user and customer expectations—with agility—are just not where they need to be. We need to stop the broken processes and start providing service management that works the way people do—with an approach that embraces teams and experience, not tickets. It needs to be based on automation, machine-learning and analytic insights to drive better productivity and informed decision-making across all IT processes, from incident management to release management. It should empower and optimize your modern workplace.