Are your internal customers frustrated by IT services delivery and looking externally for their services? The fault probably lies with your service delivery process. Although you offer self-service request initiation, manual coordination of service delivery coupled with a high volume of non-standard requests can easily result in service delivery delays and errors, plus time-consuming and expensive manual intervention.
CA Automic Service Orchestration for Service Catalog automates the delivery of your business and IT computing services. At the touch of a button, users request business or IT services from a familiar user interface featuring integrations with popular IT service management tools (ITSM) and service catalogs. CA Automic Service Orchestration for Service Catalog automatically takes the actions required to deliver the requested service. This is true "Business Automation."
Most service requests need information included with the request—for example, who made the request, when the request was made, as well as various options that may be selected as part of the request, etc. Sometimes, approvals are required—perhaps even dependent on options specified with the request. CA Automic Service Orchestration for Service Catalog makes this easy.
The orchestrated process embeds within existing ITSM processes to reduce errors and ensure compliance with documented approval and change management processes.