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This SLA management solution can help your organization better articulate the value of your IT in business terms and understand service performance from the top down.
CA BSI focuses on contractual service level management to help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents ̶ helping you better understand the impact of operational performance on your contractual obligations.
Using this SLA management solution helps your company communicate the value of the services they deliver, enhance performance of contractual service level agreements and identify service options that will help advance your business further. CA Technologies designed CA BSI to:
Understand the performance of your service operations.
Improve performance against service levels, increase customer satisfaction and reduce operating costs.
Align vendor performance with corporate objectives.
CA Business Service Insight provides reliable data for us to manage and improve service quality, and build strong, long-term relationships with customers. Arno Zegerman
, VP, SaaS Operations , CA Technologies
CASE STUDY
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