Clarity BSI (Business Service Insight)

Name: CA Business Service Insight
Brand: CA Technologies

(formerly CA Business Service Insight)

Take service level management to the next level.

Provides performance management of your service level agreements (SLAs) and IT services.

This SLA management solution can help your organization better articulate the value of your IT in business terms and understand service performance from the top down.

Clarity BSI (formerly CA Business Service Insight) focuses on contractual service level management to help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents ̶ helping you better understand the impact of operational performance on your contractual obligations.

Using this SLA management solution helps your company communicate the value of the services they deliver, enhance performance of contractual service level agreements and identify service options that will help advance your business further. CA Technologies, A Broadcom Company designed designed Clarity BSI to:

Improve performance by creating accountability to contractual obligations.
Align service performance with your vendors and customers.

Clarity BSI. Real results, right now.

Service Performance Management

Understand the performance of your service operations.

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Contractual Service Level Management

Improve performance against service levels, increase customer satisfaction and reduce operating costs.

SLA Management

Align vendor performance with corporate objectives.

Count on CA Technologies, A Broadcom Company

EBOOK

Examining the Cost Benefits of Automated Service Level Management

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WHITE PAPER

Clarity BSI Projected Impact and ROI

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[Clarity BSI] provides reliable data for us to manage and improve service quality, and build strong, long-term relationships with customers. Arno Zegerman, VP, SaaS Operations, CA Technologies

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