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Clarity SDM (Service Desk Manager)

(formerly CA Service Desk Manager)

Designed for humans, built for service.

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Deliver the service your business consumers, IT service desk users and decision makers expect and deserve.

Mobility, collaborative self-service and the new xFLow analyst user interface provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk.

Clarity SDM (formerly CA Service Desk Manager) is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications.

Clarity SDM. Designed for humans. Built for service.

Don’t skip a beat.

Provide business users a simple way to connect with IT and remain engaged and satisfied across the entire service delivery and restoration process. Give your company piece of mind they have the necessary help when IT service desk support is needed.

Make every moment count.

Provide analysts contextual information to understand the complete state of their environment in order to make better-informed decisions. Deliver your IT service desk the tools to supply the type of support your business expects and deserves.

Embrace the team, not the ticket.

Provide IT teams a productive approach to managing services in the connected world. Elevate system and human knowledge to support the business as a united, collaborative IT team.

Count on CA Technologies, A Broadcom Company

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