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Mobility, collaborative self-service and the new xFLow analyst user interface provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk.
CA Service Desk Manager is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications.
Provide business users a simple way to connect with IT and remain engaged and satisfied across the entire service delivery and restoration process. Give your company piece of mind they have the necessary help when IT service desk support is needed.
Provide analysts contextual information to understand the complete state of their environment in order to make better-informed decisions. Deliver your IT service desk the tools to supply the type of support your business expects and deserves.
Provide analysts contextual information to understand the complete state of their environment in order to make better-informed decisions. Deliver your IT service desk the tools to supply the type of support your business expects and deserves.
With the CA Technologies solutions, we can decrease the number of keystrokes our staff have to make, which means they can spend more time helping users. Bob Popeck
, Director , Appriss
CASE STUDY
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