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CA IT Service Management

Designed for humans, built for service.

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ITSM at a crossroads: What will it take to move IT Service Management into the 21st Century?

The CA Service Management xFlow user experience for Support Analysts is an innovation-award-winning experience enabling analysts to work the way they want and deliver the service expected by IT consumers.

Designed for Humans, Built for Service.

Make every moment count for service teams.

Provide teams a way to prioritize work with the context to make decisions, while helping business users to not skip a beat with a simple way to connect with IT.

Get visibility into assets your business requires.

Understand what assets and licenses you have, gain the ability to better allocate them, negotiate vendor contracts and prepare for software audits.

Let the data tell the story.

Leverage the critical insights of business intelligence to best analyze service delivery and software or hardware assets across the business.

With CA Service Management, get fast, accurate and comprehensive support across the entire spectrum of applications and devices.

With today’s ITSM, the constructs to deliver services based on modern user expectations, and do this quickly, are just not manageable. Stop the broken processes, and start providing service management that works the way you do. With CA IT Service Management your entire service management business will benefit from an approach that embraces teams, not tickets. With better productivity across all IT processes, from incident management to release management, CA IT Service Management empowers, and energizes, your modern workplace.

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Featured Case Studies

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The University of Verona Improves Service Efficiency with CA Service Desk Manager

First Horizon Mitigates Risk and Effectively Manages Assets with Greater Intelligence and Automation

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