Understanding product usage and system configurations via telemetry data enables CA Technologies to deliver better customer service and improve product experiences.
Proactive, Faster Customer Support
Product feature usage and system configurations will help CA Support predict issues, alert on known issues, and quickly troubleshoot tickets.
Relevant Customer Insights
Data will enable CA to make specific recommendations to help you receive the most value out of your software solutions.
Right-Sizing Your Investment
Accurate usage will help organizations optimize their renewals & billings.
Helping to Improve Your Software
Enable CA product teams to be data-driven when improving capabilities and experiences.
Telemetry in Action
Telemetry is securely embedded into SaaS and on-premises products with APIs that regularly send usage data to a central repository. Controlled access to this data enables our CA to better partner with customers. Data insights will be able to optimize solutions, enable proactive responsive support and create better product experiences.
What type of data does CA collect?
Telemetry is collecting: feature use, configurations settings, and subscription related data.