Published: 24 Jan 2012Date: February 15, 2012
During this 30 minute presentation CA Technologies will show you how a centralized catalog of all business and IT services can prove to be the solution to optimize end-to-end service delivery for service providers.
Long before the term ‘virtual sprawl’ came to be popular as it is today, organizations have suffered from other types of ‘sprawl,’ such as in this case, pertaining to applications, self-service portals, and light-weight catalogs that are specific only to focused service areas. The challenge? Users needed to know the various locations and formalities required to submit a proper request. A consequence? A high percent of erroneous service requests that lead to backlogs in other areas of IT, which can also lead to more manual tasks for resolutions that will cause more delay to the service delivery lifecycle. This is only one of many consequences.
In this session, we will discuss not only how CA’s Service Catalog addresses self-service sprawl, but also how leveraging it for automated service delivery and chargeback, benefit service providers to meet their service levels and improve customer relationships.