TechInsights Report: The Changing Role of IT and What To Do About It

Published: 10 Feb 2014

In a recent global study, Vanson Bourne surveyed 1,300 IT leaders to find out how the role of IT is perceived today and how it will be changing in the years to come, the impact of the growing independence of other departments to obtain IT services and apps outside the control of IT, and what successful IT leaders are doing to make sure IT remains relevant and is positioned as a driver of innovation for their organization.

The results are revealing and provide valuable insight to IT leaders concerned about their organization and its relevance to the business:

  • 39% now say IT acts as a service broker or consultant to the line of business departments rather than as an exclusive supplier of all IT services to them
  • 35% of spending on IT is now happening outside the IT department, and this will grow to 44% in three-years’ time
  • Yet IT leaders are not doing enough to capitalize on this shifting landscape and leverage technology to measure their own impact on the business and help the LOBs understand the value of IT:
    • Only 31% share key performance metrics with the business, only 27% frequently evaluate the impact of shifts in investments, only 37% evaluate whether IT is meeting its KPIs.
    • This is a missed opportunity for IT to move from a traditional budget and project-driven focus to one that is investment-driven and focused on the overall portfolio. It is also a missed opportunity to IT to better align with the business in this changing landscape.

Read the White Paper to gain more insights from you peers, and get valuable advice on the key steps you should be taking now to re-position the role of IT and increase its value to the business.

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