The services offered by telecom companies provide some of the best examples of digital customer engagement. But digital transformation is not just about the externally facing parts of a business. How well are telecom service providers applying the latest developments in technology and communications to transform how they work internally? Industry analyst Freeform Dynamics conducted interviews with two senior managers from this sector, as a part of a global research study. The findings suggest that large telecom companies are subject to many of the same constraints and impediments to progress as other enterprises.
The transformation journeys of large telecommunication companies have seen major shifts in the emphasis of service portfolios over the past 15 years, but the market today is still far from a steady-state. Effective digital transformation on the front-end of the business has been, and continues to be, a matter of survival for even the most established of telecom companies. It’s therefore not surprising to hear lots of positive stories and examples of innovation from which enterprises in other sectors can often learn.
To learn more about the potential and practicalities in this fast moving industry, download the full conversation below.
About this series
This interview is part of a broader global Digital Transformation study “Exploiting the Software Advantage: Lessons from Digital Disrupters” which can be downloaded here.
About Freeform Dynamics
Freeform Dynamics is an IT industry analyst firm. Through our research and insights, we aim to help busy IT and business professionals get up to speed on the latest technology developments, and make better-informed investment decisions.
For more information, and access to our library of free research, please visit www.freeformdynamics.com.
About CA Technologies
CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate—across mobile, private, and public cloud, distributed and mainframe environments. Learn more at www.ca.com.