Gerald may be joking when he claims that being Australian is a differentiator, but his sense of humor keeps his coaching sessions light and fun—without sacrificing rigorous analytics. When he was helping develop software, agile practices enabled Gerald to tap his business analyst background and apply it to an interactive and human way of doing software. Rather than handing specs to people, he was having conversations and collaborating. As a coach, Gerald focuses on agile adoption for teams, on agile transformation for organizations, and on business process reengineering. But, what he likes best is to see people transform from skeptics—full of fear and uncertainty—into confident, knowledgeable practitioners who are committed to change. Connect with Gerald on LinkedIn.