SiteMinder platform support matrix for all SiteMinder components

Alternatives to installing Akamai NetSession Interface for downloading CA Marketplace Extensions.


CA Database Management for DB2 for z/OS tools use of zIIP engines vs general mainframe central processors.

What are the download and installation procedures for eHealth

What is required for ACF2 for setup of z/OSMF 2.1?

Reinitialize replication in a multi-node cluster

Reset Missing or Forgotten EiamAdmin Password in EEM 12.x

How to configure Jasper Studio for editing existing reports and creating new reports for CA Service Desk Manager data on Jasper Server.

Installing and using packet capture tools for the 8-series of the Layer 7 Gateway

How to determine if a NetFlow enabled device is sending the correct fields and data using WireShark.

How to find z/OS Compatibility Matrix information for CA Mainframe Products?

How to download CA Single Sign-On (formerly SiteMinder) components

How Do I Troubleshooting Missing Data

Troubleshooting Gateway application failures, performance concerns, and service outages

How to upgrade CA ENF to Datacom/AD 15.0

Convert CFZSEC from RACF to CA Top Secret

Shrinking MySQL ibdata file

Reinitialize replication in a multi-node cluster

Unable to run the Java Alert Monitor and Status Monitor applications into CA OPS/MVS WebCenter releases 12.2 and 12.3 with Java JRE 1.8 and MS IE 11 - Warning:Java(TM) 2 Runtime Environment (JRE) Version 1.4.1 or greater to be installed

NFA 9.3.6 shows "Last Flow Never" or shows the date of the upgrade to 9.3.6 as the last updated data for interfaces however data is visible in reports.


Required 10.2 and 10.2.1 patches for Spectrum/VNA integration

CAPC to NFA sync fails with the error "Flatten failed on Interface ---> MySql.Data.MySqlClient.MySqlException: Timeout expired."

CA Datacom/AD Version 15.0 SMP/e APPLY job SAMPJCL(AAX4APP) will fail with GIM30206E due to recent PTF ERROR HOLDs.

How to use the CAZIPXP utility to unzip your .CAZ file

Managing the Gateway appliance privileged (root) account

Base Install of CA Database Management Solutions for DB2 for z/OS encounters: GIM30206E ** APPLY PROCESSING FAILED FOR SYSMOD Cxxxx00. HOLD REASON IDS WERE NOT RESOLVED.

JCS running but not handling requests

CA Easytrieve Common Services with CA Common Services 14.1

How to rename CA Datacom database files

How to Download Test Data Manager

Where can I find a list of the product codes corresponding to my CA products?

Unable to delete or Edit elements from OneClick

Troubleshooting Validation Errors of Autosys Server and Credential User within WCC 11.3

Where can I find the new features PTFs for the v18 incremental?

Unable to create new tasks in PPM

Binary Log Management Script

Using CA Jobtrac Job Management r11 - How to forecast a SCL

data_engine best practices

How do I implement z/OS 2.1 JES2/JES3: SAF Checking for Job Input Class?

Enabling SNMP monitoring in the CA API Gateway

Error: CAUAJM_E_10436 after the EEM HA failover. WAAE CLIs does not work.


Preparation for removal of Default OMVSUSR and OMVSGRP

CA Spectrum 10.0 and Google Maps integration (GIS view)

Managing user accounts on the CA API Gateway

Configuring and installing the audit record maintenance script

hub and tunnel connection settings in 7.x

TFS Connector Installation Guide

How to enable LDAP authentication in CABI 6.1 JasperServer Reports

How to install or upgrade an Agent or Scalability Server using Deploywrapper (Deploywrapper.exe)?

How to Upgrade CA MICS?

How to Expand the ACF2 Database Clusters

CA Sysview is not available in CSM

CA UIM (Nimsoft) Database Best Practices for MS SQL Server

How to Clean up a SiteMinder Key Store?

How to eliminate ‘probeDiscovery’ queue backlog

Removing audit records from the Gateway database in a multi-node cluster without downtime

Route via HTTP(S) assertion fails when routing to HTTPS endpoint

API gateway: Optimizing for Large Files and Messages

How to delete router and its interfaces through mysql commands

install Of nShield HSM Card Problems

How to extract the program call stack of a Unix/Linux process which is stuck?

How JES(NOVERIFY) works with Apar RO88932 applied in Top Secret Release 16.0.

Attachments - Best Practice Recommendations from Support.

How to get the teiid-9.0.1-jdbc.jar file needed for APMSQL Server client setup.

How To Convert a WCC 11.3.x DB to Oracle

TCP Keep-Alive on CA API Gateway Appliances

Information about the video capture modes for remote control.

How to find z/OS 2.2 Compatibility information

When navigating to Administration - User Management - Authorize Users, clicking Authorize users throws the error: Exception has been thrown by the target of an invocation

CA Top Secret for z/OS What are all the valid RECRCODE values for TSS installation exit?

How to Manage Identity Manager Tasks Stuck In-Progress

How to install and configure the eHealth AlarmForwarder solution

Some of the JasperSoft pages are not displayed when using IE11

Trace a CCITCP connection

How to use the secedit utility to recover a corrupted security.cfg file or add missing sections to the security.cfg file

Job Container Build Failed

Basic Content Import Client Support and Troubleshooting Playbook.

Using the Swing-Box method for Upgrading/Migrating to a new version of CA Service Desk Manager

CA Patch management Patches won't download. The patch end up in Status :Packaging Failed

Is there a way to determine the number of Workstation connections in CA Workload Automation ESP Edition.

Is there an easy way to display the model location in the text pop-up when you hover over a location in the Spectrum GIS View?

How to configure CSAMPMUX (CA Connection Broker Service) on a Scalability Server with Unix Agents using port 4105 TCP for CAM communication?

How to Move the MDB From a Local to a Remote Instance of SQL

Working with CA Support & Troubleshooting a "Crashing" or "Hanging" CA Service Desk Manager Process on a UNIX/LINUX platform

CA Workload Automation AE - 11.3 - Windows Permissions Required To Run Jobs

CA Spectrum 10.2.1 Pingable type models alarm with false Contact Lost alarms. This includes UIM hosts and Access Point (AP) models.

How Does Discovery Correlation Work?

Cannot browse for unit for the Project Department OBS field

How to find z/OS 2.2 Compatibility information

How can I extract the program call stack of a core file on Unix/Linux?

How to configure SDM with SSL when using IIS with SSL?

Spectrum OneClick users automatically logged out of OneClick

When attempting to add a data source to NPC I receive a message stating the data source is linked to another instance of performance center.

How to verify the PTF level of CA Datacom PC Call module DBPCCPR?

Resolving various CA Business Intelligence related problems using CA Knowledge Documents.

CA Output Management Web Viewer 12.1 Getting error: Connection failure in CC client.init return code 0x0008 with TLS v1.2

GMU Tool : Basic migrateOut and migrateIn Examples

Installing Endevor using the ESD PAX files results in SMPE GIM30206E message.

After installing java jre update 1.8.0_131 or higher, users can no longer launch the Spectrum OneClick client.

After installation of CABI 6.1 JasperServer Reports a license check fails

CA Service Desk Manager Performance Problems - Quick Checklist

How to upload and download files from CA Support by command line FTP

What are the Client Automation (ITCM) recommended fixes?

CA Spectrum OneClick client has performance issues and the following shows in the tomcat log: waitForReadTasks timed out

How can I determine that multiwrite replication has failed?

"CORBA request timed out after 60000ms, possible performance problem" errors seen in CA Spectrum Control Panel and VNM.OUT

Enabling LDAP(S) authentication and authorization for the Gateway configuration menu

Archive Manager Best Practices

How do I delete a device from Performance Management

Special characters in Task Name, Task Notes, and Charge Codes have entire entries removed from project when opening project with MS Project with New Driver or the project opens with an error.

Exporting Jobs with Job Statuses using the Autosys Upgrade Assistant

How to configure my DA to make use of new resources.

Why are my routers in a RebootRefresh poll state and what does that mean?

Changing Passwords for the client automation user accounts

Management of local users on remote Windows hosts by the Windows Proxy

What are the Regional Settings Required for ADA, NFA, UCM, NPC, and Netvoyant?

ORA-12560 error when trying to login to database using sqlplus

'Maximum login attempts exceeded' error for Policy Manager login

Getting a S0C4 U0020 in ETRSM when calling EZTPX01

Scaling Client Automation (ITCM): How to improve collect task and replication task performance by limiting the amount of hardware and software scans sent by agents.

AutoSys and Database Connections (DB_CONNECTIONS)

Job Failure alarm on . What is causing this?

How to configure Engines to use CAFT

Latest Applyptf

Spectrum install fails to authenticate domain user (Legacy KB ID CNC TS33339 )

We are not able to install any Options in CA Service Desk Manager (CA SDM). The status of the option remains as "In Progress". The CA SDM installation may present errors as well.

Installing CA Top Secret 16.0 using the ESD PAX files results in SMP/E GIM30206E message.

Add environmental record to the TSSCFILE OUT data file

Define New IBM ZMFCLOUD Resource Class

Reset Your Password

How can the private key of a personal certificate be accessed by an ACF2 user that is not the owner of the certificate?

In our CA Common Services for z/OS v 14.1 environment, the CCI parms are ignored on two of our 4 lpars and the CCI connections on these two systems are failing.

CA SystemEDGE SRM AIM not Monitoring HTTPS sites with TLS Authentication.

Monitoring the IBM DataPower Appliance with the APM DataPower Extension.

On Demand SaaS Security Access Management Policy

Why do we see errors: "CAUAJM_W_10559 Unable to set groups: Success" and "CAUAJM_E_10106 Failed to determine currently logged in user."

Jaspersoft Reports Server License Expired after installation

Attempts to validate a new AE server in WCC fail with Error: E190099

How to change the Host name of an EEM server

What ports need to be open in UIM?

Steps to disable NSM integration when running CA Service Desk Manager (SDM) in Advanced Availability (AA) or Conventional architecture

TCP/IP Security Resources

How do I set up ACF2 support for the keyrings and certificates needed for a typical SSL/TLS application---FTP?

Shopz and SMP/E Internet Service Retrieval help to identify the Correct Certificates

CA Cross-Enterprise Application Performance Management for Mainframe: JVMJZBL1011E JNI_CreateJavaVM error, rc = -1

How to configure email on CA Service Desk Manager (CA SDM) using the TLS option, when you get the following errors: Error (15) Failed to find the CA certificate / Error (13) Certificate name does not match?

NFA 9.3.6 To CAPC Sync Failure: Column 'routerAddress' / 'r.ID' is ambiguous

How to setup up a dedicated secondary hub (failover hub) for the Primary Hub using the HA probe

Engine failed to start and you get error in log"Error: Unable to Find Manager in Database"

How to login and use DrNimBUS

How do I upgrade from Datacom/AD 10.0/11.0/12.0 to Datacom/AD 15.0?

Outbound syslog messages truncated at 1024 bytes in size

How to reset discovery in CA UIM 8.10 or later

How can I apply lmpkeys for CA products?

Dual Netflow Stream Causing Bogus Interfaces

How do I manually change the state of a CA Patch Manager patch ?

Unrecognized attribute 'multipleSiteBindingsEnabled'.

How to download CABI 4.1 SP5

Automating software package delivery in the OSIM process

SMAUTHREASON reason code document (Legacy_Onyx KB Id: 176074)

Add Global Installation Data (INSTDATA) record to the TSSCFILE OUT data file

CPU, Disk and Memory probe (cdm) Technical Brief

Process Automation: Upgraded to JDK 8. Showing a blank page when accessed. ERROR: "Unable to compile class for JSP" in c2o.log

"Outage Log: All Devices" report keeps showing "No Records Found"

Configuring SendMail

Starting a new CA Librarian LAMSERV task on a test system and getting the following - LAMSRV05 LAMSERV HAS ENDED UNEXPECTEDLY

SiteMinder Log Gathering requirements for Support

How to remove old data from ESP_APPLICATION table with database on MS-SQL?

Quick Steps To CA Top Secret Mirroring Implementation.

What information is stored in each folders in the Scalability Server ServerDB folder.

Web Services Best Practices for CA Service Desk Manager (CA SDM)

CA WAAE Scheduler and Application server services fail to start with error: CAUAJM_E_18601 SQLSTATE: 42000, Native error: 4,060, Message: [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot open database "AEDB" requested by the login. The login failed.

Converting from load libraries from PDS to PDSE with BSTXCOPY can result in more space requirements

Traditional and Wide Record Formats for Master Files

Managing the default Policy Manager administrator account

UMP - No metrics available displayed for many nodes

How to managed Domain Accounts with CA PAM using the Windows Proxy connector.

Why am I receiving a temporary dataset allocation error message C1A0010E from CA Endevor Software Change Manager during processor execution?

UPM unable to download patches in a Proxy environment

What are the steps to install CA Client Automation 12.9 Domain Manager with a remote SQL Server Database?

How do I make a Spectrum Restful web services subscription permanent?

How can I download all published maintenance for a specific genlvl or service pack?

We're installing and implementing the new Apache based IBM HTTP Server (IHS) V7 which requires the same logonid that is used for the HTTPSRV started task to be used to logon to OMVS to perform administrative functions. How can this be done with ACF2?

During operations the ENF started task displays messages of table full and CAS9316E insert failed rc(-258), CAS9208E SQLCODE=-258.

How do I remove DSM/ITCM agents from Linux/Unix machines?

CCITCP/CCITCPGW/CCILGR cannot be managed by OPSMVS SSM (Stateman).

Missing Robots and/or Robot metrics in Unified Service Manager (USM)

zEDC Compression

z/OSMF SERVER default security setup for z/OS 2.2: IZUSEC version 2016

Disabling audits in the Layer 7 Gateway

Managing the MySQL privileged ('root') and unprivileged ('gateway') user accounts

Compatibility between versions of Single Sign-On products

How to change drive and path of an NFA installation and retain data.

CCITCPGW receiving CAS9899W since upgrading to CA COMMON SERVICES v14.0

After installing NFA, when trying to access the web URL http:///ra it directs you to a directory listing instead of the NFA website.

When trying to use CA Service Desk Manager (CA SDM) Mobile Enabler to access Approvals/Analyst capability or trying to use CA Service Desk Manager's REST API, we get an HTTP error 404 Not Found

Steps when changing AUTOSYS database in Oracle

Error trying to execute a CABI report (IES 10901) (WIS 10901)

Following an upgrade to CA Common Services v14.0 or r14.1, CCITCP and/or CCITCPGW may fail with a S806. CAS9ATGS and/or CAS9ATPS cannot be found.

Common reasons and solutions for getting "No Primer transport" while deploying the Agent or the Scalability Server

CAUAJM_E_85100 DBmaint Connection Failure

Content Download Job fails immediately after starting its execution.

Updated Endevor Upgrade and Conversion checklist

Service Desk, Download Attachment Failed - AHD11016:Failed to download the file '' (file does not exist).

CA API Management Gateway: Certificate-related errors in audits and logs

How to enable a wildcard certificate in UMP

A user is unable to access CA Flowdock with their CA Agile Central credentials

SystemEDGE upgrade fails with Fatal Error 1603.

Command Line Interface Encryption

Identity Suite Virtual Appliance: Can I use a root user instead of "config"?

How do you setup CA ACF2 for FTPS as described in The "Connectivity_README_2.1_Secure" Document ?

Upgrading to SYSVIEW 14.1 - INST0053 Job Failing due to Security

[MTP] Manual Vertica Database Rebuild Procedure

Operating System Support in ehealth


SELinux audit messages for eHealth processes in operating system log

How to Change the AdminUI SSL Certificate?

I am preparing to implement z/OS 2.1 with ACF2 R15. IBM announced that BPX.DEFAULT.USER was being removed at this release. What do I need to do to setup my system so that I can remove the default UID and GID from the ACF2 GSO UNIXOPTS record?

How to Configure the Automatic Purging of CA Spool Files

In the CA Service Desk Manager Integration Best Practices Volume 2 Green Book there is a reference to USD_WS_R12_JWS.exe, where can I find more information on this?

What do the fields in Perflog.txt mean?

Running CCITCP in a TCPACCESS environment it can't find the IP stack. The message is CAS9899W - TCP/IP Not Available...waiting

Policy Server :: Disable Flag : SmAuthReason

CAUAJM_E_10029 Communication attempt with CA WAAE Application Server failed

VSE Performance Tuning Guidelines

Best Practice when doing Changes to NX.ENV: using the 'pdm_options_mgr' command

CA OPS/MVS: OPSLOG DIV VSAM datasets considerations while migrating to release r12.3 - Best Practice

Steps to repoint the CA Asset Portfolio Management 12.9 or 14.1 application to a new database

How to stop email messages in the stdlog, of the forms “No notification method” or “Email address is not set.”

How to automatically fix missing metrics in USM

How can we install a new robot version standalone ?

Service Desk login process (boplgin) timeout

Allowing the CA API Gateway to accept message traffic on ports 80 (HTTP) and 443 (HTTPS)

Removing an existing Enterprise Service Manager certificate from a Gateway cluster

CA API Management Product Suite - End of Service

How do I remove/delete a robot?

niscache folder has too many files

How to Run the CA Remote Engineer (CARE) diagnostics collection tool in CA Performance Management

archive and purge session_log

"AHD04400:Argument error" during user operation, with corresponding messages in the stdlog indicating that a specific parameter value failed against the pattern and request will be rejected

What are the steps required to upgrade from Datacom/AD version 14.0 to version 15.0?

CA Directory r12.5/r12.6 installation (or upgrade from r12.0) steps (Windows)

Seeing a Hashmap error after enabling the SOA Performance Management Agent Extension.

How to add or change a site id to your CSM installation

Additional steps recquired to acquire AD endpoint

CA Business Intelligence 6.1 Jasperserver Reports FAQ

CAUAJM_E_10163 Exhausted maximum number of query retries.

UWCC Logged Error Messages

The Datamart Rollup (DMR) job fails with constraint NBI_RT_FACTS_PK violated error

owner of the job is user "nologin"

CA Workload Control Center Error: E131013 Job not collected in WCC.

How do I change the MySql tmp directory in NFA to a different directory?

MS Project (MSP) new driver features

How can I customize the Service Desk Manager Mobile App?

How do I find the CICS Compatibility information for the CA mainframe products?

Best Practices for Tuning CA-Roscoe for your Environment.

CA Policy and Configuration Manager Compatibility Matrix

How do I replace an expired digital certificate in CA Top Secret for z/OS? - Using the REKEY and ROLLOVER commands

How do you create a custom signatures to find software ?

How to create a new, independent CV that is identical to an existing CV?

How do I see zIIP statistics for Netmaster?

How to create a secure connection to AD from IDM when AD is the corporate user store?

How to set up encryption when legacy agents are used.

Reinstalling ASP .NET

SuperAgent/ADA fails to synchronize with NPC. NPC DeviceManager log shows, "SuperAgent is not currently synchronizing with the NetQoS Performance Center."

ITAMClient.log displays error FATAL CA.Common.Web - Error initializing EEM eiam.config. Inaccessible logs Security

The job status and history information in WCC does not match what AutoSys reports via a command line, autorep -d -J jobname.

Unable to connect to Policy Manager after upgrade from 7.x series to 9.1 or 9.2 due to Listen Port Cipher Suite Issue

cannot install PIM12.8SP1 using RO88376 on Solaris11.3 with Japanese LANG.

How to identify which CA fixes are in a CARS?

eHealth dashboards show "No Data to Display" in CAPC after upgrading the eHealth datasource

CA Top Secret Implement 256-Bit AES Encryption

CA Output Management Web Viewer 11.5 Error : Error Opening folder! Error #6

How to set up TPX to work with Pass Tickets in RACF


CA Output Management Web viewer 11.5 - Installing an Updated Version of CA CAICCI-PC

Error: "ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY" in Firefox and/or Chrome When Trying To Load Service Desk Manager Using SSL In Firefox And/Or Chrome

With release 18.0.09, generating a list of elements for foreground display can take several minutes.

Access Denied to autosys_secure

How to locate eHealth documentation.

How to configure REST Web Services on a CA Service Desk Manager (CA SDM) Secondary Server

Collector Performance Tips

How to download and install all available maintenance for CA Endevor SCM?

CA WCC R11.4 SP2 upgrade fails *** Reporting database error ***

Why autoping is not working from a client/agent machine if autoping to the same machine from scheduler works and the cryptkey.txt files on the agent directory are the same?

With z/OS 2.1, should the UNIXOPTS record default user and default group be set to null values?

CA Workload Automation Agent Remote Execution (PROXY) job fails with "error cause: java.util.NoSuchElementException: no common elements found"

How to set up TPX to work with Pass Tickets in ACF2

Registering the local agent on the Domain Manager or Scalability Server using 'caf setserveraddress localhost' fails

CA APM Cluster is unstable. Seeing message: "TransactionTrace arrival buffer full, discarding trace(s)."

Convert z/0S 1.9 Sample JCL "RACFDRV" Member From RACF To CA Top Secret.

Error: E131015 when trying to access a job in WCC.

What is required for the security class ZMFCLOUD that must be active when you configure IBM Cloud Provisioning and Management for z/OS?

Enabling SSL/TLS transaction logging

How to take an ILOM snapshot on an Oracle Sun Fire Server

How to setup Nimsoft Monitor Tunnels

Unified Monitoring Portal (UMP) and loadbalancing

Why does C1DEFLTS macro fails with assemble error with rc=12 when assembled under V18.0 ?

Spectrum Installation Requirements for Windows

Cannot Attach Documents To The Repository In Service Desk After Enabling SSL

Assign Tenant based on Group using pdm_settenant

EEM error EE_AUTHFAILED Authentication Failed

The software signature scan inventory is empty on 64 bit Linux OS

User Abend U4093 CEE5101C During Initialization, The Callable Service BPX1MSS Failed.

Export of a list to MS Excel fails and a popup window displays the message "Fatal error has occurred in servlet please see jsrvr.log for details. "; The message "AHD13104:Export Process exited or is not responding" is in the jsrvr.log file

After setting the monitor joins option using the pdm_options_mgr command, the new value does not persist after running the configure tool

CCS CA Resource Initialization Manager(CAIRIM) PTF RO95587 - CA OPS/MVS Integration Service; Should I apply it?

JSON web key set (JWKS) format used in Decode JSON Web Token Assertion

How can I use a SQL query to find the details of the forms which are associated with a particular request?

SPC-OCA-10384: The user running the parent server does not have a user model in the local landscape

Apply Patch 3 to your CA Vantage Windows Client at the B871 level.

What steps to take to upgrade the CA Vantage Windows Client

Increasing io.httpCoreConcurrency and io.httpMaxConcurrency

Default may still be starting, but API is throwing unexpected exceptions (404: Not Found)

SSL 3.0 Security Advisory [17 October 2014] -- Client SSL/TLS version fallback exploit (CVE-2014-3566 "POODLE")

API Developer Portal (ADP): Orphaned APIs and how to remove them from an environment

Managing the Gateway configuration menu (ssgconfig) account

Adjusting the maximum HTTP requests per host to resolve HTTP read timeouts

SLM Database : Best Practices, Indexing Strategy, and Maintenance

SLA Targets are not honoring the Service CI Availability Schedule

How does UMP communicate with discovery agents?

IM cannot connect to archive: No valid internet connection to ''. Cannot download probes.

What is my upgrade path to the latest version 8.5.1

distsrv errors when creating packages

How to Clean Niscache Folder on All Active Robots

Overview of CA Agile Central TFS Connectors


Computer Identification: Everything you need to know about the HostUUID and computer uniqueness in Client Automation.

Which CA PPM access right is required in order to schedule a report via Advance reporting

How to check database consistency in Derby?

How do I run Coracleanup ?

After INSERTing new certificates and KEYRING is there a ACF2 REFRESH or REBUILD required to activate the new profile records?

getting message DDRTVC0025

Removed robot still shows up in the console

Export files in ITAM not opening properly

How to Submit an Enhancement Request for Test Data Manager

CA IT Asset Manager: Differences between using the Registration Service vs. real time CORA settings

autosyslog -J -tE gives error "CAUAJM_E_50138 No agent files found for job "

AgentWaitTime Explained

Start PIM on Boot

UIM Why do the UIM database tables become so fragmented?

Adjusting logging levels in Identity Manager

NFA Console not opening after upgrade from 9.3.0 to 9.3.3

Does CA Top Secret support IBM MFA (Multi Factor Authentication)?

CA DB2 tools ssid0000 Compare job fails in COMPRT step with message: RCM00011 ERROR OPENING DB2 LOADLIBS.

A potentially dangerous Request.Form value was detected from the client.

CABI 6.3 Jasper installation hangs at 13%

ITAM 14.1 - Steps to reset uapmadmin password

How do I delete a CA Datacom database (that does not have any SQL entities such as Plans or Constraints, etc)?

Process Automation Manager (PAM) calls to Service Desk (SD) Operators are slow and sometimes are timed out

autorep command very slow

Understanding what is needed for SSM to run in CA OPS/MVS 12.3 specifically with the SSMVERSION parm setting

Tags that can be used with Maileater

Why I am getting Out Of Memory errors when viewing historical metrics?

How MOM considers collectors for agent?

Is Identity Suite 14.0 Virtual Appliance affected by the Dirty Cow Vulnerability?

Ran CAIRIM to activate CA InterTest Bacth but I am getting following error: CAPE010E UNABLE TO LOCATE RUNTIME MODULES. INITIALIZATION INCOMPLETE. CAS9140E - Init error: CAINTERTESTBATCH Ver VHA0, Init routine RC=000C How can I correct this error?

Why I cannot see all the inventory information for the computers under DSM Explorer?

CA Log Analyzer fails with message: LAE0031E - Image copy merge task error.

How to update an Endevor processor ?

Browser compatibility with eHealth

TSS1628E - Cannot REMOVE Certificate has been GENREQed

This method requires the presence of an attribute which was not provided. The attribute is named carLicense.

During an Endevor GENERATE using COBOL 6.0, the compiler issue rc=04, but footprint on the object deck fails.

What FTP tranfer mode should be used to import and export Certificates to/from CA ACF2?

DSA_E1990 Cannot register SNMP address

Unable to configure LDAP over SSL (LDAPS) for ADA, NFA or UCM

500 Error when clicking on "Add Interface Filter" of an Analysis Report in RA/NFA.

When configuring CA Business Intelligence (CABI) with LDAP, following error is received: "The secLdap plugin failed to connect to the specified hosts. (FWB 00028)".

Unable to see the Incidents or Requests in Unified Self Service when both Service Desk and Service Catalog are enabled

Why is the Backup file time stamp field PSWD-TOD 4 hours different then the time shown when I list the logonid record?

How to LIST all IBMFAC's defined on a System.

How do I initialize the Spectrum DDMdb database to start from scratch?

“Unable to authenticate to report server please check user id/password”

Process Automation upgrade to 4.2.2 fails with alter table errors

CEM: Limit exceeded adding new components to Discovered Transactions

MySQL connection issue creating Ad Hoc reports using the JasperReports Server

What is the meaning of the '55555, Invalid characters encounter' message within the CA Service Desk Manager (CA SDM) STDLOGs?

How to increase Web Server memory on CA Spectrum OneClick Administration page on Windows Machine.

Does Panvalet support EAV - Extended Address Volumes?

Library "libcasocket" has not been loaded

Can I run a silent install of OWB and use JRE from another installation?

How to collect Vertica Scrutinize data for problem analysis

Troubleshooting Certificates In Maileater

How to Test/Access ITAM Web Service

How to configure the integration between Service Catalog and CA SDM

How do I enable/disable WVTrace debug level tracing?

Installation script would not start because library is not found.

Advanced Search is Failing in Service Catalog UI

Abend S378 in module CAILPAM

CAPC not processing Events

Installing CA Easytrieve release 11.6 under CSM

Where can I find IBM z13 hardware compatibility information for my Solve and NetMaster products?

I am upgrading Sysview release 14.1 and Common Services release 14.1, When I IPL the z/OS system, CAMASTER abends with a S0C4 (Protection exception) during the IPL of the z/OS system:

Workflow participant resolver fails with message: Cannot set "Primary object of this task" in the {0} Resolver Description section for the multi select task"

How to Configure a "WebAgent-OnReject-Text" Response Attribute

When drilling down to NFA from CAPC 3.0 I am redirected to the login page instead of bypassing the login.

CA Embedded Entitlements Manager (EEM) Web interface gives this error in response to login attempts: ISE_BACKENDDOWN backend is down. Or CA Embedded Entitlements Manager (EEM) services will not start.

Explaining IM Task Settings (User Synchronization and Account Synchronization)

How to submit an Idea (Enahncement/Feature request) for CA Performance Management

What are the ports used by the ITCM Agent ?

How can I get all of CA Datacom/DB published PTFs for z/OS when we do not have CA Chorus Mainframe Software Manager (CSM)?

Changing the Autosys DB Password

Does WAAE collect and report any audit information?

Procedure to reset user scoreboard

Cannot open the CA Patch Manager(UPM) login screen but can login to the Web Admin Console (WAC).

How can I specify a value of NULL for the GSO PSWD PSWDPLST field when using the CA-ACF2 command?

What is "Abandoning write on Web_connection 0x05FC0D08 due to socket error (WSAECONNRESET (10054))"?

Does CA-ACF2 have maintenance logonids?

Slot Pool Usage Information

Extracting Contact Data for Service Desk r11 and above with pdm_extract

Exception in thread main java.lang.NoClassDefFoundError: testDNS when executing the getSRVInfo command to retreive DNS _SRV record definitions

Web Intelligent/BOXI Reports appear to not obey Multi-Tenancy Setup

How to log activity on a customised field?

How to protect a Tomcat web application using Siteminder.

Installing CA MIM via the ESDPAX Process.

Utilizing the OPS/MVS USS component to send messages to a distributed machine via the use of the ADDRESS USS command.

What is the difference between availability and reachability (Legacy KB ID CNC dev165 )

How to debug an eHealth install

How to Schedule an ASCII Database Save?

Is it possible to find the date that a Panvalet member was added?

After upgrade to TPX 5.3, cannot logon to TSO or CICS.

How can we set up blocks of non-sequential virtual terminals (VTs)?

How to check whether AutoSys is running in Single node or HA/Dual mode using a command?

CA IDMS CV Journal Sizing

The AutoSys scheduler was down for several hrs, how can we restart it but NOT have the scheduler try to run the jobs that it should have during the outage?

How do I clear the IM (Installation Manager/sdmgr_im) queue?

How to check which configuration policies have been applied to multiple groups and computers in ITCM, without looking at them one by one?

How to check the QUIESCE state in Multi-User (MUF)?

"Server was unable to processrequest. ---> System.Exception: insert into snmpqlProfiles" error message is seen when trying to rediscover or refresh a router and/or in the WatchdogLog causing SNMP polling to fail for devices and Watchdog System Status.

OWB: Open Workbench crashes or gives a CreateDispatch error on Windows 7 machines

OCE produces Invalid request ( java.lang.NullPointerException ) errors when accessing earlier versions of eHealth

When we do sesu to root in Solaris the path/environment variable is not set.

Vertica node crashed

How to verify if the CA SAM Catalog is current

Values For the PWENC Control Option

With Support Automation (SA) "Web Chat" enabled, it may be possible for "Launch Full Tools" to not function on an upgraded CA Service Desk Manager (CA SDM) 12.9 system

Unable to create project from template when changing manager prior to saving

How to setup TPX for Password Phrase in a RACF Environment ?

Disabling SOAP/HTTP header injection for Java and .NET Agents.

Unable to launch the OneClick Client

USM just stays on loading window after upgrade to UIM 8.51

CA Top Secret for z/OS With the command TSS LIST(ACID) DATA(ALL,PROFILE,PASS) what does PASSWORD(*NONE*) means in a profile?

Can iDash SLA Alerts Be Automatically Suspended When The Job is ON_HOLD/ON_ICE?

CA Java Transformer started task abend at startup.

Connecting the ARA (Atomic RA) to CDD gives an error

We want to add the 'Configuration Item' field while we export the ticket (incident) list

Intermittent CASD7087 messages followed by CA Symdump for CICS Subtask abends in CICS.

trying to login to OM Web Viewer and getting error: Error from remote host - indicating a problem with credentials

Upgrading from CTS 5.1 to 5.2?


Fluctuating agent inventory causes poor Engine Collect Task performance on versions r12.9 and r14.0.

APM 10.5.1 - MOM high resource usage on startup.

Autosys WCC console hangs and not getting the views with error: 'java.long.OutOfMemoryError:Java heap space'.

Spectrum Web Client users cannot see Alarm Filters

TMSXTEND, how to videos.

Timeout on MDB while trying to change security profiles in ITCM

Background process for Agent Deployment on a Windows machine

Start csampmux at boot time.

Results of Performance Testing Conducted on CA Service Desk Manager (SDM) 12.9 and CA SDM 14.1

Getting "Exception starting method tracer actual trace for oracle.jdbc.driver.OracleCallableStatement.execute" error.

Enterprise Manager failed to start due to “Failed to map segment from shared object”

Ehealth installation on windows server 2012 r2

Xpsexport return Segmentation fault

Having problems applying V18 PTFs RO87175 and RO87294.

UMP server returning 404 after restart and move to DMZ

How can the CA LDAP Server search operation be used to perform authorization checks against the CA ACF2 Security database?

How to change database server host for WCC and Autosys

CA Workload Automation ESP Edition CAS9013A Product about to expire.

CICS/TS 5.3 startup with CA Datacom CICS Services (DBC) Version 15.0 gets errors: DFHAM4912 E A02ITQA Install of PROGRAM DCCJCPR failed because JVMPROFILE is invalid for this release. DFHAM4912 E A02ITQA Install of PROGRAM DCJDBPR failed because JVMP

PPM integration with JasperSoft is not working through CA SiteMinder SSO, Apache WEB Server or other SSO product.

I am getting message CAS9180E - CPU nnnnnn Requires a LMP key to run Prod ( ) with a blank product code

eHealth will not start or continually crashes, what do I do?

The "Email id does not exist for the user(s)" appears when a user tries to set the group as a recipient of the manual notification.

Maileater gets connection refused errors to Exchange Server.

CA Service Desk Manager ODBC Agent and CA Service Desk Manager ODBC DataAccess services will not start.

Clarity: Posted Transaction Review portlet throws error when using power filter on any of the amount field

How to perform an APM Cluster Performance Health Check.

I am unable to fix Archive Manager corruption with ./ArchMgr -repair.

How to setup SSL in Identity Manager 12.6.x (JBoss)

Generating client certificates with Subject Alternate Names (SAN)

How to create a report of all probe configurations

CA Datacom/AD Version 15.0 Active Upgrade was successful but any subsequent attempt to access my CA product's data results in DB01410E - DATA SET NAME WRONG CXXNAME

Question of “Configure Portal Database Clustering”

Port/Interface alarming in CA Spectrum when a port/interface model goes down

CA Log Analyzer returning message, LAE0040E Primary key data is incomplete / A partial SQL stmt will be built, attempting to generate REDO DML.

How do you run a Full Asset Scan on an agent ?

How to create a report on all versions of a software using Software inventory

WCC QVIEW Error: "Error: E133002 Report error: Starting Conditions: Resources: null"

"UNRESOLVED FAULT DETECTED" alarm asserted on Fault Isolation model even though "Unresolved Fault Alarm Disposition" parameter is set to "Device In Fault Domain"

Exception processing signature: Error in DSigVerifier - Unsupported Signing Algorithm

How to use Classic Workflow Tasks with Behavior Templates

I applied all available maintenance to CA ACF2 OPTION for DB2. When I started to use it I got an error. CA Support said I did not have all the maintenance installed. What is missing?

Unexpected encryption type. AES received. DES expected

How do I stop the default logonid in CICS getting a violation for CQRY?

How to force NFA to use HTTPS when accessing site using HTTP

Autoping failed from Autosys server to a particular Agent

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