Unable to start MQ using IIB v10 Extension installed on a MQ server.

Document ID:  TEC1003706
Last Modified Date:  06/30/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Application Performance Management


  • CA Application Performance Management:Release:10.0
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:10.3
  • CA Application Performance Management:Release:10.5
  • CA Application Performance Management:Release:10.5.1
  • CA Application Performance Management:Release:10.5.2
  • CA Application Performance Management:Release:9.6
  • CA Application Performance Management:Release:9.6.1
  • CA Application Performance Management:Release:9.7
  • CA Application Performance Management:Release:CA APM 9.6
  • CA Application Performance Management:Release:CA APM 9.7


  • Integrations with other Products:APMITG

 We cannot get startMQMonitor.sh to start. Seeing the following message.

./startMQMonitor.sh ./MQMonitor.jar:./lib/Agent.jar:./lib/jline-0.9.94.jar:./lib/com.ibm.mq.pcf.jar:./lib/com.ibm.mq.jar:./lib/connector.jar:./lib/IntegrationAPI.jar:./lib/com.ibm.mqjms.jar:./lib/dhbcore.jar:./lib/j2ee.jar:./lib/com.ibm.mq.headers.jar:./lib/com.ibm.mq.commonservices.jar:./lib/com.ibm.mq.jmqi.jar:./lib/ibmjsseprovider2.jar:./lib/jetty-io.jar:./lib/jetty-util.jar:./lib/websocket-api.jar:./lib/websocket-client.jar:./lib/websocket-common.jar:./lib/jms.jar 

Error: Could not find or load main class com.wily.powerpack.websphereMQ.agent.MQMonitor.MQMonitor 

APM version 9.6 and above and IIB version 10 Extension

 It appears that all the paths statement to the file locations were correct but we are not able to call the class path without the error.


Because the script would not work correctly, we created a new script file and added this line below. This was more generic but does call all the same files from original script.

java -cp ./lib/*:MQMonitor.jar -Dcom.wily.introscope.agentProfile=./properties/IntroscopeAgent.profile -DProperties=./properties/ com.wily.powerpack.websphereMQ.agent.MQMonitor.MQMonitor

If using this line, then make sure that the paths in this script are correct for your configuration.


Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile

  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing