Failed to install Visual C++ Redistributable during the installation of Spectrum 10.2

Document ID:  TEC1017415
Last Modified Date:  06/13/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Spectrum

Releases

  • CA Spectrum:Release:10.2

Components

  • CORE / SPECTROSERVER:SPCCSS
Issue:

During the Spectrum 10.2 installation on Windows 2012, received a installation failed message. Open  $SPECROOT\Install-Tools\LOGS\postinst.xx.xx file, you found the last two lines are as below.

Initializing SpectroSERVER database

** Error during database initialization

Please open current App log from Windows Event viewer, if you found the message below from the General Tab of an Application Crashing Event, then this KB article can help you to resolve the problem.

Faulting application name: SSdbload.exe, version: 10.2.0.0, time stamp: 0x586f90d8

Faulting module name: MSVCP120.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e

Exception code: 0xc0000135

Fault offset: 0x00000000000ecdd0

Faulting process id: 0x1648

Faulting application start time: 0x01d2de3ec1530782

Faulting application path: d:\Server_Apps\Spectrum\SS-Tools\SSdbload.exe

Faulting module path: MSVCP120.dll

Report Id: ff0b8078-4a31-11e7-80dc-005056a75234

Environment:
Spectrum 10.2 Windows 2012, Windows 2012 R2.
Resolution:

Most likely there are some programs on the system blocking Spectrum installer to install all the Visual C++ Redistributables. You will need to disable the Antivirus and User Access Control and then install Spectrum again. If the problem still exists, you will need to manually install the missing Visual C++ Redistributables. 

If Spectrum is successfully installed, you should see these three Visual C++ Redistributables if you open "Programs and Features" from Control panel.

09061.JPG

So please compare this above list with your "Programs and Features", and manually run the executable from the relevant directory and install the one which is missing from the list.

1.SPECROOT\Install-Tools\VS2014
vc_redist.x64: This is for Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23026.

2. SPECROOT\Install-Tools
vcredist_x86: This is for Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501.

2. SPECROOT\Install-Tools
vcredist_x64: This is for Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501. 

Once all of these three Visual C++ Redistributable have been installed on the system, now you can successfully install Spectrum 10.2

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