Fail to create AD account

Document ID:  TEC1020564
Last Modified Date:  07/11/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Identity Manager

Releases

  • CA Identity Manager:Release:12.6.8
  • CA Identity Manager:Release:14.0

Components

  • IdentityMinder(Identity Manager):IDMGR
Problem:

Customer was getting the following error while running the provisioning process to create AD accounts: 

 

creation failed: Connector Server Add failed: No such object (ldaps://server:20403) 

Environment:
CA IDM r12.6.8 Windows Server Active Directory endpoint
Cause:

While checking the account template, we noticed that the OU referred at the matched account container rule was missing in AD itself - so Provisioning Server was trying to create an account on a nonexistent OU. 

Resolution:

There are two ways to fix this issue:

 

1. Re-create the missing OU in Active Directory;

 

Or

 

2. Change the destination OU at the Account Container rule to match an existing OU.

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