Cannot browse for unit for the Project Department OBS field

Document ID:  TEC1021783
Last Modified Date:  06/14/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA PPM

Releases

  • CA PPM:Release:14.4
  • CA PPM:Release:14.3

Components

  • CLARITY PPM FINANCIALS, TIME & DATA MANAGEMENT:PPMTRX
Problem:

When trying to browse for an OBS department, 

dept obs browse.jpg 

the following symptoms are encountered:

1. Receive Error: Error 401 - Unauthorized. You are not authorized to view the page. IF you are sure you have access, try logging in again or contact your system administrator.

error 401.jpg

2. The OBS hierarchy units can not be expanded

Steps to Reproduce:

1. Install/upgrade to PPM 14.4 
2. Give your 'admin' user the permission 'Financial Maintenance - Financial Organizational Structure' 
3. Create another user ('PM') with only the permission to create new projects 
4. Create an entity and some basic department/location data 
5. Logout as admin 
6. Login as admin (necessary to flush global permissions for the session) 
7. Navigate to and create a new project 
8. Find the Department OBS field and click on the browse icon 
9. Close the OBS browse window after confirming it displays as expected 
10. Logout as admin and login as the other user ('PM') 
11. Navigate to and create a new project 
12. Find the Department OBS field and click on the browse icon 

Expected Results: The obs browse window popup should show without error 

Actual Results: The obs browse window pops up and immediately issues a 401 Not Authorized error message 

Environment:
This applies to CA PPM 14.4, 15.1, and 15.2
Cause:

This is caused by: CLRT-80834/DE29606

Resolution:

This issue is fixed in CA PPM 15.3. There is also a fix for this in 14.4 patch 7 and in 15.1 patch 6. For 15.2 the fix for this is still under investigation. 

Workarounds (Only one workaround needs to be done):
1. Add the resource right: Financial Maintenance - Financial Organizational Structure 

OR

2. Type and allow auto-suggest to populate the desired unit

OR

3. Enter the desired unit from the Project list page > Department OBS column

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