When the Service Desk-to-LDAP integration is configured with the "default_ldap_tenant" and "ldap_enable_auto" Options installed to import users, you may get a error message when the contact does not exist and Service Desk tries to create a user at first login attempt.
Why do I get the following error?
AHD04017:Error creating Contact (AHD03114:Tenant for Contact cnt:xxxx was not supplied and no default value is available)
This error is generated when the default_ldap_tenant option is not set correctly. You need to put a UUID without the leading '0x'.
Once the value was set correctly, the user will created successfully from LDAP on first attempt to login.