AHD04017:Error creating Contact (AHD03114:Tenant for Contact cnt:xxxx was not supplied and no default value is available)

Document ID:  TEC1049335
Last Modified Date:  06/13/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0

Components

  • UNICENTER SERVICE DESK RXX:USRD
Introduction:

When the Service Desk-to-LDAP integration is configured with the "default_ldap_tenant" and "ldap_enable_auto" Options installed to import users, you may get a error message when the contact does not exist and Service Desk tries to create a user at first login attempt.

Question:

Why do I get the following error?

 

AHD04017:Error creating Contact (AHD03114:Tenant for Contact cnt:xxxx was not supplied and no default value is available)

Environment:
WINDOWS
Answer:

This error is generated when the default_ldap_tenant option is not set correctly. You need to put a UUID without the leading '0x'.

Example:

Incorrect: DEFAULT_LDAP_TENANT=0x051377389A0FAF419BF3D52FD45BDD66

 

Correct: DEFAULT_LDAP_TENANT=051377389A0FAF419BF3D52FD45BDD66

 

Once the value was set correctly, the user will created successfully from LDAP on first attempt to login.

Additional Information:

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