Common Administration Framewok (CAF) Failure Error when upgrading to CASM R17.x

Document ID:  TEC1057188
Last Modified Date:  07/07/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:17.0

Components

  • UNICENTER SERVICE DESK RXX:USRD
Problem:

When attempting to upgrade CA Service Management to R17.x, you may receive the following error in the installer:

"Common Administration Framework (CAF) Install/Upgrade Failed"

Screenshots (CASM is being installed in German language):

error_caf_r17_upgrade.png

 

install_checklist_screenshot_with_error.png

Environment:
CA Service Management including: - CA Service Desk Manager - CA Service Catalog
Cause:

The problem is found to occur ONLY in environments where CA Service Catalog is being upgraded as part of the CA Service Management upgrade to R17.x, where CA DSM r12 Application Framework is installed.   The installer attempts to run the "command "taskkill /F /IM CAF.exe" " to kill the CAF process, however, the process fails to stop, or is automatically restarted by some other mechanism, thus the installer is not able to upgrade this piece of the product, and throws the error.

Workaround:

The workaround for this if you encounter this error is to stop the "CA DSM r12 Application Framework" service from the services console, and then click the "Retry" button on the installer, which should allow the install to continue from where it left off and successfully complete.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing