SharePoint Performance Issues with Privileged Identity Manager on Windows

Document ID:  TEC1068411
Last Modified Date:  06/16/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Privileged Identity Manager

Releases

  • CA Privileged Identity Manager:Release:12.7
  • CA Privileged Identity Manager:Release:12.7.1
  • CA Privileged Identity Manager:Release:12.8
  • CA Privileged Identity Manager:Release:12.6.02
  • CA Privileged Identity Manager:Release:12.6.01
  • CA Privileged Identity Manager:Release:12.6 SP1
  • CA Privileged Identity Manager:Release:12.6.03
  • CA Privileged Identity Manager:Release:12.6
  • CA Privileged Identity Manager:Release:12.9
  • CA Privileged Identity Manager:Release:14

Components

  • CA ControlMinder - NT:SEOSNT
  • CA ControlMinder:SEOSWG
Issue:

When Privileged Identity Management services are running, there are performance issues on SharePoint. SharePoint pages take a lot longer to load with PIM running than with it stopped. Why does this occur and how can it be fixed?

Environment:
Windows Server 2008, 2012 Privileged Identity Management endpoint
Cause:

Performance issues like this tend to stem from a conflict between the cainstrm component of PIM and SharePoint.

Resolution:

We officially suggest that SharePoint be on a different server than PIM to avoid these performance issues. If you must have them on the same server, you can try excluding the process from cainstrm. 

 

To do so, follow these steps: 

1- Stop all CA ControlMinder services. 

2- Open a command line window and run the following command: 

net stop cainstrm 

3- Open the regedit utility from the Run command line window. 

4- Navigate to the following path: 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\cainstrm\parameters 

5- Modify the ExcludeProcess registry entry value to include the SharePoint exe file. 

6- From the command line window, run the following command: 

net start cainstrm

 

7- Start the CA ControlMinder services.

Additional Information:

For more information on cainstrm, please see our Implementation Guide.

 

https://docops.ca.com/cminder/12-9/EN/reference/registry/additional-registry-keys

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