Error "The user xxxxxx already exists" when trying to create a user in Spectrum

Document ID:  TEC1114882
Last Modified Date:  07/13/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Spectrum

Releases

  • CA Spectrum:Release:10.2
  • CA Spectrum:Release:10.1
  • CA Spectrum:Release:10.0
  • CA Spectrum:Release:9.3
  • CA Spectrum:Release:9.4

Components

  • ONECLICK:SPCOCK
Issue:

After deleting a Spectrum user, when I try to recreate the user, I am seeing the following error:

"SPC-OCC-11916 The user xxxxxx already exists."

However, this user is not seen in the Users tab.

Cause:

The entire user model did not get completely deleted. This is seen most often in a Distributed SpectroSERVER (DSS) environment.

Resolution:

Do the following on each primary SpectroSERVER in the environment:

1. Log into the SpectroSERVER system as the user that owns the Spectrum installation

2. If on Windows, start a bash shell by running "bash -login"

3. cd to the $SPECROOT/vnmsh directory

4. Enter the following command to start a Command Line Interface (CLI) session

./connect

5. Enter the following command, where <xxxxxx> is the User model deleted, to search for any left over models related to the User model that was deleted:

./show models | grep <xxxxxx> 

6. If a User model or AccessGroup model for the <xxxxxx> is found, delete the model using the following CLI command where <MH> is the model handle of the model:

./destroy model -n mh=<MH>

7. After checking each SpectroSERVER system using steps 1-6 above, log out of OneClick and then restart tomcat on the OneClick server to clear the OneClick cache.

8. Log into OneClick and recreate the User model

Additional Information:

Please reference the Command Line Interface section of the documentation for more information on using CLI.

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