After Server reboot there appears to be a problem with WCC’s security certificate for the login page.

Document ID:  TEC1127655
Last Modified Date:  07/17/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Workload Automation AE

Releases

  • CA Workload Automation AE:Release:11.4

Components

  • WORKLOAD CONTROL CENTER:UWCC
Question:

After a routine maintenance system reboot WCC's login page is failing.

It states: There is a problem with this website's security certificate.

You can select to continue but it does not.

 

Environment:
Product - WCC 11.4.4 Database - Oracle Platform - Windows
Answer:

Always start by verifying that EEM is up and running.  Make sure you can login to EEM with the application set to WCC<####>.  If EEM is not working then WCC will not work.  If EEM is fine then review the WCC/<log>/* files.  In this client's case there were error messages stating that the database was not reachable.  The message was accurate as the Oracle listener had not been restarted after the reboot.  So WCC was not able to reach the db.  Once it was confirmed that the Oracle database and the Oracle listener were up and running then WCC was restarted and was functional.

 

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing