Windows Server 2016 not recognized

Document ID:  TEC1140743
Last Modified Date:  07/13/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Client Automation


  • CA Client Automation:Release:14.0 SP1


  • CA Asset Management:TNGAMO
  • CA Remote Control:TNGRCO
  • CA Software Delivery:TNGSDO
  • CA Client Automation:BITCM

Windows Server 2016 is not recognized and isn't listed as an Operating System in the DSM Explorer. It is also not available in the 'Run on OS' field in Procedures tab while creating a Software package.

CA Client Automation Version - 14.0 SP1

Windows Server 2016 support was introduced in CA Client Automation version 14.0 SP1.

If the version installed is 14.0 SP1 and Win 2016 is not listed do the following:


1. On the Domain Manager, rename OSconfig.xml to OSConfig_old.xml.

   Default Location: ..\CA\DSM\Agent\


2. Copy 'OSConfig.xml' (file size - 91.4 KB) from a 14.0 SP1 agent to the Domain Manager.

   Default Location on the Agent: ..\CA\DSM\Agent\


3. Restart CAF using 'caf restart'.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing