How to Receive and Apply an Offline Agile Designer License

Document ID:  TEC1147813
Last Modified Date:  06/19/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Agile Requirements Designer

Releases

  • CA Agile Requirements Designer:Release:2.0
  • CA Agile Requirements Designer:Release:1.9.5
  • CA Agile Requirements Designer:Release:1.9.4
  • CA Agile Requirements Designer:Release:1.9.3
  • CA Agile Requirements Designer:Release:1.9.2
  • CA Agile Requirements Designer:Release:1.9.1
  • CA Agile Requirements Designer:Release:1.9
  • CA Agile Requirements Designer:Release:2.1
  • CA Agile Requirements Designer:Release:2.2
  • CA Agile Requirements Designer:Release:2.3
  • CA Agile Requirements Designer:Release:2.4
  • CA Agile Requirements Designer:Release:2.5

Components

  • CA Test Case Optimizer:ITKOTC
Introduction:

This document will explain how to:

  • Create an offline license request for Agile Requirements Designer through CodeMeter Control Center.
  • Fill out a Customer Care Request form so that our CA licensing team can create a license key for you.
  • Apply your offline license through CodeMeter Control Center. 
Background:

Our offline license activation method for Agile Designer is accomplished using CodeMeter Control Center. If you are experiencing any error messages or issues when trying to use the License Activation Wizard (ActivationWizard.exe) or the online activation method through CodeMeter License Central WebDepot (Web Admin), in most cases it can be resolved by using the CodeMeter Control Center module (CodeMeterCC.exe) installed with Agile Designer. 

Environment:
CA Agile Requirements Designer (ARD), formerly Test Case Optimizer (TCO). Release versions 1.9.3 and above.
Instructions:

 Create an offline license request through CodeMeter:

  1. Go to C:\Program Files (x86)\CodeMeter\Runtime\bin

  2. Locate 'CodeMeterCC.exe', right-click, and choose 'Run as administrator'.

    codemetercc file path.png

  3. In the CodeMeter Control Center window, under the 'License' tab, select the CM license container 'AgileDesigner'.

  4. Click either the 'License Update' or 'Activate License' button.
    • If you are activating this type of license for the first time, you will see the 'Activate License' option.
    • If you have already applied an Agile Designer license before through here or the ActivationWizard.exe, you will see the 'Update License' button.

      agile designer license container and license update button.png

  5. The 'CMFAS Assistant' window will now show with the Welcome page. Click the 'Next' button.

    cmfas assitant next button.png

  6. By default the 'Create license request' radio button is selected. Leave this option selected and click the 'Next' button.

    create license request radio button.png

  7. By default the file path location of this license request file will be saved to C:\Program Files\Grid-Tools\AgileDesigner\activation. If you wish to change the save location, click on the '...' button to choose another location.

  8. By default the request file's name is something similar to 32767-2825990913.WibuCmRaC. If you wish to change the name of the file, you can do so by editing the file name in the file path box in the wizard.
    • Please make sure you leave the file extension as 'WibuCmRaC' if you edit the file name.

  9. Click the 'Commit' button.

    rename request file commit button.png

  10. You should receive a message saying 'The license request file has been successfully created'. Click the 'Finish' button.

    file created successfully finish.png

  11. Go to the location of where you saved the license request file to and verify that it is there.

  12. Now you will need to fill out a CA License Request Form.
    • CA Support does not have the ability to create licenses, so you will need to fill out this form in order to receive a license.

Create a license request case:

  1. Go to and login to CA Support Online: https://support.ca.com/irj/portal/newhome 
  2. Next to 'Welcome to CA Support', click the 'Menu' bar, which is an icon with four horizontal lines.

    login to CSO click menu option.png

  3. Click on the 'Licensing' icon.

    licensing menu option.png

  4. On the CA Licensing page, in the top, right-hand corner, choose the 'Open an issue for CA Licensing' link. 
  5. Fill out the following 'Account Information':
    • Please indicate your relationship with CA: (CA Customer, CA Employee, Other)
    • CA SiteID: If you do not know this, please call 1-800-225-5224
    • Request Type: CA Licensing
    • First Name:
    • Last Name:
    • Company Name:
    • Company Address:
    • Country:
    • City:
    • State/Province:
    • Postal/Zip Code:
    • Telephone Number:
    • Corporate Email Address:

      customer care form account info.PNG

  6. Fill out the following 'Details' information:
    • Type of License: General Licensing for All Other Products
    • Problem Description: Require Offline license for CA Agile Requirements Designer. (If you need a trial version or a VM specific license, you can add this information here)
    • Product Name: CA Agile Requirements Designer (Agile Designer)
    • Release Name: 2.0 (or whichever version you are currently using)
    • What operating system are you using? 
    • Do you want to add an attachment: No. (WibuCmRaC file types are not accepted. I will explain how to attach your file once the case is created)
    • Please enter security code: See letters in grey box and enter them here.

      customer care form details section and submit.png

  7. Click the 'Submit' button.

  8. You will get a message saying that case '00XXXXXX' has been created and someone will be reaching out to you shortly. Take note of this case number.

  9. In the left hand menu, click on the 'View Cases' option.
    • If you are unable to click this button, verify that you are logged in.
    • If you are logged in and unable to click this button, you may not have access to CA Support Online. Please call 1-800-225-5224 and they will be able to assist you with getting access and attaching the request file to the case.

      view licensing case.png

  10. Enter in the licensing case number in the search field. (If you forgot the case number, you should receive an email with it listed)

  11. Click the 'Go' button.

    search for licensing case.png

  12. Click on the 'File Attachments' tab.

    file attachements tab.png

  13. Choose the 'File Transfer Using the Full Feature Client' link.

    file transfer using full feature client.png

  14. Click on the '...' button to find and select the license request file (ending in WibuCmRaC).

  15. Click on the 'files_from_customer' button.

  16. Click on the 'Upload File' button. Once you can see the file under the 'files_from_customer' list, it has been successfully uploaded to the case.

    find file, upload to file from customer.png

  17. A member of our customer care (licensing) team will create the offline license key you require and email you within 24 hours. 

  18. Once you have the offline license key, follow the next set of instructions.

Apply the offline license through CodeMeter:

  1. Go to C:\Program Files (x86)\CodeMeter\Runtime\bin

  2. Locate 'CodeMeterCC.exe', right-click, and choose 'Run as administrator'.

    codemetercc file path.png

  3. In the CodeMeter Control Center window, under the 'License' tab, select the CM license container 'AgileDesigner'.

  4. Click either the 'License Update' or 'Activate License' button.
    • If you are activating this type of license for the first time, you will see the 'Activate License' option.
    • If you have already applied an Agile Designer license before through here or the ActivationWizard.exe, you will see the 'Update License' button.

      agile designer license container and license update button.png

  5. The 'CMFAS Assistant' window will now show with the Welcome page. Click the 'Next' button.

    cmfas assitant next button.png

  6. Choose the 'Import license update' radio button.

  7. Click the 'Next' button.

    import license update radio button.png

  8. Click on the '...' button to find and select the licensing activation file given to you by the licensing team (ending in WibuCmRaC).

  9. Click the 'Commit' button.

    choose license file from gsc commit.png

  10. You should receive a message saying the license has been applied successfully. Click the 'Finish' button. 
  11. To verify this, launch Agile Designer. If you are able to open and use Agile Designer, your license key has been applied successfully.
Additional Information:

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