Cannot view "Account Details Report"

Document ID:  TEC1283854
Last Modified Date:  06/18/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Identity Manager

Releases

  • CA Identity Manager:Release:12.6.8

Components

  • IdentityMinder(Identity Manager):IDMGR
Problem:

Customer was trying to run the Account Details Report, but the following error was being shown: 

 

java.lang.NoClassDefFoundError: com/crystaldecisions/sdk/exception/SDKException 

 

This error is related to SAP BO and not JasperReports. 

Environment:
CA IDM 12.6.8 (upgraded from 12.6.4) CA Report Server JasperReports 6.2
Resolution:

1. Despite the fact that they had imported the Role Definitions for Jasper, the Report Connection screen was still the old one, for SAP BO, indicating a partial/failed import. We got the Jasper Role Definitions from the JAR located in user_console.war\WEB-INF\lib and imported it again - it corrected the Report Connection screen. 

 

2. After the import, the report was still giving error. We modified the admin task for Account Details Report and replaced the search screen (there was two with the same name, we selected the other one) and the report ran successfully.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing