User is getting error message TSS7100E User has no pswd phrase with CA Output Management Web Viewer 12.1

Document ID:  TEC1312254
Last Modified Date:  06/12/2017
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Products

  • CA Output Management Web Viewer

Releases

  • CA Output Management Web Viewer:Release:12.1

Components

  • OUTPUT MGMT WEB VIEWER - HP/UX:WBVHP9
  • OUTPUT MGMT WEB VIEWER - HP/UX IA64:WBVHPI
  • CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS:WBVLUW
  • OUTPUT MGMT WEB VIEWER - LINUX ZSERIES:WBVLXZ
  • OUTPUT MGMT WEB VIEWER - MAC:WBVMAC
  • OUTPUT MGMT WEB VIEWER - AIX:WBVRS6
  • OUTPUT MGMT WEB VIEWER - SUN SOLARIS:WBVSOL
  • OUTPUT MGMT WEB VIEWER - UNIX SYSTEM SERVICES:WBVUSS
  • OUTPUT MGMT WEB VIEWER - WINDOWS:WBVWIN
Symptoms:

I have a user that could logon with no problems before we applied maintenance build 165. Now the user is getting is getting the following error:  TSS7100E User has no pswd phras with CA Output Management Web Viewer 12.1.

Cause:

Web Viewer 12.1 added support for mainframe passphrases with RO91553 Build 159 MAINFRAME PASSPHRASES

Some users have LAN ID/passwords that are longer than 8 char passwords.  With this support in place, any password greater than 8 characters is taken as a passphrase. 

Resolution:

You cannot turn off pass phrase in Web Viewer and we do not plan to provide the ability to disable it. If your users are not using passphrases, the place to turn it off is in your security package.

Additional Information:

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