Need to remove the "Copy" link from the File menu within a Change Order form.

Document ID:  TEC1318287
Last Modified Date:  06/30/2017
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  • CA Service Desk Manager


  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:12.9 CA SDM



In order to restrict analyst users from copying existing Change Order while creating new ticket need to remove "Copy" link from the file menu.


How to remove the "Copy" link from the File menu within a Change Order form.


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CA Service Desk Manager 12.9 CA Service Desk Manager 14.1

Kindly follow below steps to remove the "Copy" link from File menu within Change Order form:


1. Copy the file detail_chg.htmpl file from NX_ROOT\bopcfg\www\htmpl\web\analyst to NX_ROOT\site\mods\www\htmpl\web\analyst.


2. Open the file in a notepad and search for the below code:


   function copy_from_chg() 

if ("$args.KEEP.MAKE_COPY" == "1") 

var exceptions = new Array(); 

exceptions[0] = "SET.affected_contact"; 

exceptions[0] = "SET.requestor"; 




3. Hide or Remove the above function and save the file.


4. Run the command pdm_webcache -H from the command prompt.


5. As show in the below figure the "Copy" link is no longer available.


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