Need to remove the "Copy" link from the File menu within a Change Order form.

Document ID:  TEC1318287
Last Modified Date:  06/30/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:12.9 CA SDM

Components

  • UNICENTER SERVICE DESK RXX:USRD
Introduction:

In order to restrict analyst users from copying existing Change Order while creating new ticket need to remove "Copy" link from the file menu.

Question:

How to remove the "Copy" link from the File menu within a Change Order form.

 

1 co.PNG

 

Environment:
CA Service Desk Manager 12.9 CA Service Desk Manager 14.1
Answer:

Kindly follow below steps to remove the "Copy" link from File menu within Change Order form:

 

1. Copy the file detail_chg.htmpl file from NX_ROOT\bopcfg\www\htmpl\web\analyst to NX_ROOT\site\mods\www\htmpl\web\analyst.

 

2. Open the file in a notepad and search for the below code:

 

   function copy_from_chg() 

if ("$args.KEEP.MAKE_COPY" == "1") 

var exceptions = new Array(); 

exceptions[0] = "SET.affected_contact"; 

exceptions[0] = "SET.requestor"; 

detailCopyEditForm(exceptions); 

}

 

3. Hide or Remove the above function and save the file.

 

4. Run the command pdm_webcache -H from the command prompt.

 

5. As show in the below figure the "Copy" link is no longer available.

 2co.PNG

Additional Information:

TEC480053

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