When trying to activate my online license for Agile Designer, I am receiving the following error messages: Java is not enabled. Please enable Java or use offline license transfer.
This issue is occurring because Java is not enabled in the web browser. Java is required for using the online license activation method.
To resolve this issue, you first need to enable Java in your web browser. Follow the steps in this document to enable Java in Internet Explorer, Firefox, Chrome, Safari, or Opera: https://java.com/en/download/help/enable_browser.xml.
Once Java is enabled, follow the steps in this document to activate your online license: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1424828.html.
- For frequently asked questions about Agile Designer licensing, please refer to our documentation:
- If you receive any error messages during this process, please review our online knowledge base for a cause a resolution: https://www.ca.com/us/services-support/ca-support/ca-support-online/support-by-product/ca-agile-requirements-designer.html?d=t&type=Knowledge
- If you would like to know how to request and apply an Offline license key, please refer to this knowledge document:
- If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call customer support at one of these numbers http://www.ca.com/us/services-support/ca-support/contact-support.html.