Where can I find my old cases in CA Support Online?

Document ID:  TEC1339375
Last Modified Date:  11/23/2016
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Agile Central



I'm trying to locate my previous Rally cases can can't seem to find them in CA Support Online.  Can someone give me instructions on how to find my old cases. 


Is there a way to locate my previous Rally cases in in CA Support Online?


If you need to find any of your previous Rally cases in CA Support Online, please follow the below instructions:

Log into Support Online

Click on 'Launch Classic Support Page'

Under Support on the left hand side of the page, click on 'View Cases' this will take you to the 'View Cases' page.

Next to Site ID: please enter you Site ID number

Next to Status: there are 3 options, Open, Closed or All

Click on one of the options, press enter

You will see your cases 

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile

  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing