Login error message: User is required to use client certificate login

Document ID:  TEC1431429
Last Modified Date:  07/10/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA API Management Gateway


  • CA API Management Gateway:Release:8.3
  • CA API Management Gateway:Release:8.3.00
  • CA API Management Gateway:Release:8.3.01
  • CA API Management Gateway:Release:8.3.02
  • CA API Management Gateway:Release:8.4
  • CA API Management Gateway:Release:8.4.00
  • CA API Management Gateway:Release:8.4.01
  • CA API Management Gateway:Release:9.0.00
  • CA API Management Gateway:Release:9.1.00



Some users may experience the below error message when trying to login to the Gateway.




If any user has an associated certificate then the user must use certificate authentication to access policy manager. A user ID and password will not be accepted.


To resolve the issue you will need to lookup the problem user in the identity provider and revoke his/her certificate.  Password authentication will then work. 





Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile

  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing