Login error message: User is required to use client certificate login

Document ID:  TEC1431429
Last Modified Date:  07/10/2017
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Products

  • CA API Management Gateway

Releases

  • CA API Management Gateway:Release:8.3
  • CA API Management Gateway:Release:8.3.00
  • CA API Management Gateway:Release:8.3.01
  • CA API Management Gateway:Release:8.3.02
  • CA API Management Gateway:Release:8.4
  • CA API Management Gateway:Release:8.4.00
  • CA API Management Gateway:Release:8.4.01
  • CA API Management Gateway:Release:9.0.00
  • CA API Management Gateway:Release:9.1.00

Components

  • API GATEWAY:APIGTW
Issue:

Some users may experience the below error message when trying to login to the Gateway.

 

cert_login.png

Cause:

If any user has an associated certificate then the user must use certificate authentication to access policy manager. A user ID and password will not be accepted.

Resolution:

To resolve the issue you will need to lookup the problem user in the identity provider and revoke his/her certificate.  Password authentication will then work. 

 

revoke.png

 revoke2.png

 

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