When there is the situation where it is necessary to find the client machine where a user is logged into the CA Service Desk Manager web interface, the pdm_webstat command can help with this. This document explains how and shows an example.
- On the Service Desk server, open the command prompt.
- Run the "pdm_webstat -d" command.
- The result will show you the login user information in the format <userid>@<IP address> for each webengine, as follows.
Also, you can use "pdm_webstat -D" (note upper case -D rather than -d), where further session information including the logged user's <userid>@<IP address> is displayed, as follows.