How do I find the IP address of the client machine that the user is using to access the CA Service Desk manager web interface.

Document ID:  TEC1491482
Last Modified Date:  06/16/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0

Components

  • UNICENTER SERVICE DESK RXX:USRD
Summary:

When there is the situation where it is necessary to find the client machine where a user is logged into the CA Service Desk Manager web interface, the pdm_webstat command can help with this. This document explains how and shows an example.

Environment:
CA Service Desk Manager r12.9, r14.1, r17.0
Instructions:
  1. On the Service Desk server, open the command prompt.
  2. Run the "pdm_webstat -d"  command.
  3. The result will show you the login user information in the format <userid>@<IP address> for each webengine, as follows.

GW-00459.jpg

Also, you can use "pdm_webstat -D" (note upper case -D rather than -d), where further session information including the logged user's <userid>@<IP address> is displayed, as follows.

GW-00460.jpg

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