*NOTE: The following solution assumes basic Linux knowledge and requires your license permit root login to your CA Agile Central application VM.
When attempting to run a backup from controlpanel the following error occurs:
A backup process is currently running, please wait for it to complete.
Nothing shows running in controlpanel and a `ps -ef|grep backupRally.sh` returns nothing.
Most likely the backup was interrupted and left a backup.lock file in /tmp.
- Verify a backup is not running from the CA Agile Central application server:
- `ps -ef|grep backupRally.sh`
- If nothing is returned from the above command you can remove the backup.lock file
- `rm /tmp/backup.lock`
If the backup continues to stop unexpectedly, call technical support and supply the /tmp/rally_backup.log in the support ticket.