A newly created user is unable to start Jasper server Tomcat

Document ID:  TEC1588844
Last Modified Date:  06/19/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA PPM

Releases

  • CA PPM:Release:14.3

Components

  • CA PPM JASPERSOFT INTERNAL ONLY:PPMJSP
Issue:

A new user who tries to start and stop jasper server receives the following error.

WARNING: Unexpected exception resolving reference 
java.lang.RuntimeException: KeystoreManager.init was never called or there are errors instantiating an instance. 

Cause:

KeystoreManager.init errors may mean in the situation above that the service cannot find Jaspersoft license files.

Whilst installing the product, on Windows, Jaspersoft creates the following files in the user’s home directory:

example c:\users\Administrator

Jasperserver.license, .jrsks, .jrsksp and .jslic

Resolution:

Copy the following files from the home directory: example c:\users\Administrator to the new user who is experiencing the error. 

Jasperserver.license, .jrsks, .jrsksp and .jslic

Then start the Jaspersoft Tomcat again.

 

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