When Service Desk is integrated with EEM, the option to use the "OS-Use Operating System authentication.", will not be available

Document ID:  TEC1644066
Last Modified Date:  06/15/2017
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Products

  • CA Service Desk Manager

Releases

  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:17.0

Components

  • CA UNIFIED SELF-SERVICE FOR SERVICE MGMT:US4SM
Question:

When Service Desk is integrated with EEM, the option to use the "OS-Use Operating System authentication.", will not be available instead you will have EEM authentication, I need to have the option back to setup SSO, how should I do this?

access type EEM.PNG

Answer:

The option is changed by default when SD is integrated with EEM, if it is required to have the option back deinstall the EEM configuration as follows:

1. Go to the administration tab
2. Go to Options Manager->Security
3. Deinstall
eiam_hostname
use_eiam_artifiact
use_eiam_authentication
4. Recycle SD services

Once the service is restarted the option of When you have EEM integration enabled, the option to use the "OS-Use Operating System authentication." will become available again.

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