Global Variable Dependencies Showing "UNDEFINED" in WCC Quick View

Document ID:  TEC1691923
Last Modified Date:  06/15/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Workload Automation AE


  • CA Workload Automation AE:Release:11.4



In the Quick View Job Dependencies section for a job, the Global Variable dependencies under "Atomic Conditions" all show the "Current Status" to be "*UNDEFINED*".


Possible Causes...

1. WAAE as-gvar policies in EEM are blocking the Monitor ID user's access to global variables.

2. The password specified for the Monitor ID within the WAAE server configuration in WCC is not valid. This will cause WCC to fail when reading global variables from WAAE.


Check all as-gvar policies setup in EEM for the WAAE instance having the issue. Ensure that the Monitor ID has access in all policies.

If the password for the Monitor ID user has recently changed, make sure this was also updated in the server configuration in WCC for the impacted WAAE instance.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing