License is Not Valid Error in TDM Portal

Document ID:  TEC1699686
Last Modified Date:  07/17/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Test Data Manager

Releases

  • CA Test Data Manager:Release:4.2
  • CA Test Data Manager:Release:4.1
  • CA Test Data Manager:Release:4.0
  • CA Test Data Manager:Release:3.8
  • CA Test Data Manager:Release:3.6
  • CA Test Data Manager:Release:4.3
  • CA Test Data Manager:Release:3.5

Components

  • CA LISA DATAFINDER:ITKOGT
  • CA Test Data Manager:ITKOTD
  • CA Test Data Manager - TDM Web Portal:TDMWBP
Issue:

When trying to login to the TDM Portal, I am receiving the following error message: License is not valid. Please activate/renew your license. 

Environment:
CA Test Data Manager (TDM)- Portal
Cause:

This error message means that either you have not applied your license in Datamaker yet or your TDM license is expired. 

Resolution:

Once you apply the license in Datamaker, the Portal will pick up on the license and you should be able to login.

 

This document outlines how to obtain and apply a new TDM license: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1469466.html

 

Here is our documentation on how to login the TDM Portal: https://docops.ca.com/ca-test-data-manager/4-2/en/installing/install-ca-test-data-manager/access-the-ca-tdm-portal 

Additional Information:

If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call customer support at one of these numbers http://www.ca.com/us/services-support/ca-support/contact-support.html

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