The time range pull-down menu for SLA reports in the APM CE (CEM) GUI is missing.

Document ID:  TEC1703275
Last Modified Date:  06/14/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Application Performance Management


  • CA Application Performance Management:Release:10.0
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:10.3
  • CA Application Performance Management:Release:10.5
  • CA Application Performance Management:Release:10.5.1
  • CA Application Performance Management:Release:CA APM 9.7
  • CA Application Performance Management:Release:CA APM 9.6



 The time frame drop-down box does not show up at all. The result is not being able to select the desired SLA report time frame and generate a report.


Also the Usergroup drop-down box shows abnormal values:


All supported APM releases running CEM.

   The likely cause is a mismatch during user group identification. This matching issue is due possibly to to a user group length of more than 200 characters. The result is the page alignment being displayed incorrectly.  


After having a backup of the APM database, perform one of these two operations.

  1. Correct the user group identification from the business application settings.

  2- Delete the user group from the APM CE (CEM) setup UI.


Restart the cluster after making these changes.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing