NM Gateway Server service fails to start with error code '1062'

Document ID:  TEC1711042
Last Modified Date:  07/13/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Automation Point

Releases

  • CA Automation Point:Release:11.5

Components

  • CA Automation Point:ATMXC
Issue:

When trying to start a CA Automation Point Service from the Configuration Manager -> Expert Interface -> Infrastructure -> Services panel the following error message can be seen:

CapSvcs::StartASOService -> Function = 'ControlService' failed with error code '1062'

Reason = The Service has not been started.

Failed to start service = 'CA-AP NM Gateway Server’

 

 

In ASOTRACE.log following message can be seen:

09:14:59.673 S0 P10596 T9796 C=2  Sev=E JNIDLL::NmGatewaySrv.rmiRegister> Unable to register NM Gateway Server with RMI. Shutting down.

 

Environment:
MS Windows Server
Cause:

Local Java policy does not grant permission for communication via the NM Web Gateway service port.

Resolution:

(1) Go to installation directory of your 32bit Java installation (typically C:\Program Files (x86)\JAVA\<jdk\jre version>).

(2) Find java.policy file inside the lib\security subfolder and back it up.

(3) Open the java.policy file and add following lines at the end of the file:

grant {

    permission java.net.SocketPermission "localhost:5099", "listen";

};

 

Note: if you are not using the default NM Web Gateway port 5099, use the number of the used port instead of the 5099.

 

 

 

 

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing