Device is not showing in Enable Interfaces but is showing in the Harvester and Poller databases.

Document ID:  TEC1728796
Last Modified Date:  06/13/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Network Flow Analysis

Releases

  • CA Network Flow Analysis:Release:9.3.3
  • CA Network Flow Analysis:Release:9.3.2
  • CA Network Flow Analysis:Release:9.3.1
  • CA Network Flow Analysis:Release:9.3
  • CA Network Flow Analysis:Release:9.2.1
  • CA Network Flow Analysis:Release:9.2
  • CA Network Flow Analysis:Release:9.1

Components

  • NQRACO - NETQOS RA CONSOLE:NQRACO
  • NQRAHV - NETQOS RA HARVESTER:NQRAHV
Problem:

Device is not showing in the Administration->Enable Interfaces page in NFA, but is showing in the harvester.interfaces and poller.persistent_map tables. Checking the reporter database it may be missing from reporter.routers, reporter.interfaces, or both tables.

Environment:
NFA 9.3.3 and Earlier.
Resolution:

1. RDP to the Harvester, open a command prompt, and run:

mysql poller

2. Then run the following using the IP address of the missing device in place of x.x.x.x

update routers set updatedon=unix_timestamp() where address='x.x.x.x'; 

update persistent_map set updatedon=unix_timestamp() where routerid in (select id from routers where address='x.x.x.x');

3. Recycle the "CA NFA Harvester" service and the "CA NFA Collection and Poller Web Service".

4. Check the Admin->Enable interfaces page again and see if the device shows up, note that it may take up to 15 minutes for the device to show up on the Enable interfaces screen.  Once its there it will need some time to license the interface and start displaying data. 

Additional Information:

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing