Access FSSUI : Applet not downloading.

Document ID:  TEC1779635
Last Modified Date:  07/17/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Single Sign-On


  • CA Single Sign-On:Release:12.52 SP1



When I try to access the FSSUI :  / login

the Applet is not downloading. 


I checked the browser configuration and the FSSUI Site is in the trusted sites. The browser uses JDK 1.7.


When I check the Network traces (http protocol) I can see:


2018.119381 HTTP 1066 GET /sitemindercgi/smadmcgi.exe?jar HTTP/1.1 

2078.229815 HTTP 870 HTTP/1.1 500 Internal Server Error  (text/html)


Checking the Apache error_log:


[error] [client] /opt/CA/siteminder/admin/smadmcgi.exe: error while loading shared libraries: cannot open shared object file: No such file or directory, referer:

[error] [client] Premature end of script headers: smadmcgi.exe, referer:



There are missing paths to libraries in the Apache server configuration used for the FSSUI.


Add the following in the Apache httpd.conf:


SetEnv SM_ADM_UDP_PORT "44444"

SetEnv SM_ADM_TCP_PORT "44444"

SetEnv LD_LIBRARY_PATH /libr:/usr/lib:/opt/CA/siteminder/bin:/opt/CA/siteminder/lib:


Note : siteminder Policy Server is installed in /opt/CA/siteminder

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing