Unable to login to DevTest Portal.

Document ID:  TEC1793344
Last Modified Date:  07/07/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Virtualization

Releases

  • CA Service Virtualization:Release:10.0

Components

  • CA ITKO LISA TEST / FRAME:ITKOTF
  • CA ITKO LISA Virtual Services Environment (VSE):ITKOVS
Issue:

The DevTest Portal seems to work fine except that after a couple of logins, not necessarily coming from the same user, there is no response after entering the correct credentials.

The only way to get the Portal working is rebooting DevTest services.

Environment:
DevTest on release 10.0.
Cause:

This is a known issue with DevTest on release 10.0.0.431.

Resolution:

This issue is fixed with DevTest 10.1.

There is patch with a fix for DevTest on release 10.0.

To get access to this fix, please open a support ticket and reference the case number DE269196.

Additional Information:

You can open a support ticket via CA Support Online or call 1-800-225-5224.

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