The Export button does not work since enabling SSL in Service Desk Manager

Document ID:  TEC1876094
Last Modified Date:  07/14/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA Service Desk Manager


  • CA Service Desk Manager:Release:12.6 CA SDM
  • CA Service Desk Manager:Release:12.7 CA SDM
  • CA Service Desk Manager:Release:12.9 CA SDM
  • CA Service Desk Manager:Release:14.1
  • CA Service Desk Manager:Release:17.0



I have configured my Service Desk Manager environment for SSL, but now the export button no longer works.


Log into the Service Desk Manager application server and browse into the installation folder. Within the root of the folder take a backup of the NX.ENV file and then edit the following variable:


Change it to


In the example above "servicedeskhostname" would represent the hostname of the ServiceDesk server, and 8443 is the port.

Save the file and recycle services of CA Service Desk Manager for the change to take place.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing