What dynamic fields cannot be used in the subject line for a SMTP Email Notification Action?

Document ID:  TEC1902607
Last Modified Date:  07/12/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Application Performance Management

Releases

  • CA Application Performance Management:Release:10.0
  • CA Application Performance Management:Release:10.1
  • CA Application Performance Management:Release:10.2
  • CA Application Performance Management:Release:10.3
  • CA Application Performance Management:Release:10.5
  • CA Application Performance Management:Release:10.5.1
  • CA Application Performance Management:Release:10.5.2
  • CA Application Performance Management:Release:9.7

Components

  • Integrations with other Products:APMITG
Introduction:

  This question was originally asked in an internal APM technical forum and answered by Sustaining Engineering.

Question:

  What dynamic fields are never allowed for SMTP Email Notification Actions?

Environment:
All supported APM releases.
Answer:

   The list of tokens (potentially producing lists or multiple lines) that are not allowed in an SMTP Email Action Subject field are the following:

Alert_Description

Problem_Detail_List
Problem_Detail_List_All
Problem_Detail_List_Only
URL_Detail_List
URL_Detail_List_All
URL_Detail_List_Only

Additional Information:

  See https://docops.ca.com/ca-apm/10-5/en/administrating/configure-webview/create-and-configure-notification-actions  - Create and Configure Notification Actions  

and https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1756803.html -- Is it possible to customize the Subject line for Email Notification Alerts that are sent by APM\Introscope ?

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255

{{status}}

Not what you were looking for?

Search Again >

Product Information

Support by Product >

Communities

Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required

connecting

We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile


  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.


    Rate Your Chat Experience.

    {{chat.statusMsg}}

agent is typing