I am getting the following message frequently when trying to open DSM Explorer: The AM Manager does not respond. Please check if the AM Manager is running.

Document ID:  TEC436690
Last Modified Date:  07/04/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details


  • CA IT Client Manager
  • CA Client Automation
  • CA Patch Manager
  • CA Server Automation
  • CA Asset Management
  • CA Desktop Management Suite
  • CA IT Asset Manager


  • CA IT Client Manager:Release:12
  • CA IT Client Manager:Release:12 SP01
  • CA IT Client Manager:Release:12 SP1
  • CA IT Client Manager:Release:12.01 SP1
  • CA IT Client Manager:Release:12.5
  • CA IT Client Manager:Release:12.5 SP1
  • CA IT Client Manager:Release:12.5 SP1 Feature Pack 1
  • CA IT Client Manager:Release:12.5.00
  • CA Desktop Management Suite:Release:11.2
  • CA Patch Manager:Release:11.2
  • CA Asset Management:Release:11.1
  • CA Asset Management:Release:11.2


  • CA Client Automation:BITCM
  • CA Asset Management:TNGAMO

I am getting the following message frequently when trying to open DSM Explorer: 

"The AM Manager does not respond. Please check if the AM Manager is running."

Client Automation (all versions)

Although there are many possible causes for this error to occur, one of the most likely ones is a short timeout for the Admin Console.


Increase the Admin Console timeout.

Update the default configuration policy or create a new one, seal it and publish it.

The policy value to change is:

/Domain/Control Panel/Configuration/Configuration Policy/<>/DSM/Administration Console/Session Messaging Timeout

Increase it to 600 and try if the problem persists.




Additional Information:

If this suggestion does not solve the problem, please open a support case to investigate the cause of this problem and reach its resolution.

Please help us improve!

Will this information enable you to resolve your issue?

Please tell us what we can do better.

{{feedbackText.length ? feedbackText.length : '0'}}/255


Not what you were looking for?

Search Again >

Product Information

Support by Product >


Join a Community >

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{message.agentProfile.name}} will be helping you today.

    View Profile

  • Transfered to {{message.agentProfile.name}}

    {{message.agentProfile.name}} joined the conversation

    {{message.agentProfile.name}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1].agentProfile.name}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing